20 Most Recent Leisure HOMEPRIDE Electric Fireplace Heater w/ Remote - Page 9 Questions & Answers

Go here and askhttp://www.marco-fireplace.net/Contact-Us.htmregards

i have pyromaster hef33. flames on my stop moveing also. i took off front glass and logs. then i got a long metal tool and.then i tap the moter that moves the rod that makes the flames move.and also i move the rod back and forth alittle bit. i did put just bit 3in one oil on both ends of the rod. so far its doing better now . this may help some one or it not. i thank the moter or rod was sticking

when the gas logs were installed the vent damper should have disabled. it sounds like this was done.it is unsafe to close the damper with gas piped into the fire place. sometimes a "u" block will be placed over the damper blade. if the gas has been removed and not piped into the firebox anymore it would be safe to remove this

throw it out on the street when a bus runs over it file for insurance and get a new one. tell the insurance company you where having a city bonfire in your front yard and the bus jumped the curb. You know city slicker folk in those tall buildings don't know any better.

If the unit still heats then try replacing the light bulb first, then I would check the flame generator. You can locate parts from website ibuyfireplaceparts.com.

You more than likely need a replacement for the flamegnerator. I found a site www.ibuyfireplaceparts to be very helpful for purchasing replacement parts.

I found a website that has many of these parts. Try ibuyfireplaceparts.com.

you can try grainger.com and go to industrial motors with the model no.,h.p rating manufactures name and voltage. They carry a large selection and are good about service. Hope this helps you. Thanks

I to have the ghost that turns on remote controlled items at times mainly changing the modes on my television. I have found out the culprit to be when my wife gets a text message on her phone that this happens. So it could be cell phone, or wireless router, or gaming systems there are so many different things that may interfere with your remote. Not saying it is the case but experiment when it happens you will be surprised what it may be.

sounds like you need to replace the thermocouple. this part is heated by the pilot flame and it sends a low voltage flame to the gas valve to open the main gas flow valve. they are very easy to install and they are located next to the pilot burner and screw into the gas valve.

It sounds to me like you have a bad flame sensor.Luckily most of the time they are pretty easy to change. If you have your manual it will show you the physical location of flame sensor. Usually 1 or 2 screws holding it in place. Remove screws and unplug wires to remove sensor.Install new sensor and hopefully you're in business. Thank you.

yes it is important to stack them right but just trying to figure it out by the depressions is not right you need a diagram to show you or just call service agent its better to do right or it will coast you later when it causes your heater to break down i've seen various ways that people try and do logs even following the book my best suggestion is call service agent they should know how to do it correctly

i would really suggest having a gas log service company come out . 2 reasons 1st it should be maintenanced every year and 2 its a gas appliance have a qualified person explain the operation visually

Hi.

To get a replacement remote for this fireplace you need to contact Dimplex. Dimplex is the manufacturer and the only part distributor, along with authorized retailers.

Here the contact page.

Regards.

Ginko.

Hi Ron,

I found a manual for Electralog Fireplaces here. It seems to be rather generic, but hopefully answers your questions about the appliance.

As far as your remote control device goes (and possibly a model specific manual) , the manufacturer's info in the manual provides this for contact:

Dimplex North America Ltd.
1367 Industrial Road
Cambridge, ON N1R 7G8
Canada Customer service:
1-800-668-6663
Monday - Friday
8:00 a.m. - 4:30 p.m. EST
Technical specialists:
1-888-346-7539
Monday - Friday
8:00 a.m. - 4:30 p.m. EST

I hope this helps & good luck!