20 Most Recent Smart Pulse Livescribe pen Questions & Answers


Sounds like the micro USB cable is defective and needs to be replaced. But, first try the cable on another USB port to be certain that the USB port is OK.

Hoope this helps.

Smart Pulse... | Answered on Mar 13, 2020

With the latest desktop, you also need the latest smartpen firmware. This screencast may help: http://www.youtube.com/pencaster#p/u/4/W_bAzZdZURQ

Smart Pulse... | Answered on Dec 24, 2019

Welcome to Fixya. I would like to know if your using a desktop or a laptop? Can you also please provide the make and the model of the computer so that we can check what seems to be the problem. Please provide the information needed to be able to provide a solution to fix it.

Smart Pulse... | Answered on Dec 04, 2019

Welcome to Livescribe. The OLED has 'decomposed' sotosay.
It was either the display or battery that would fail. The only option I've seen thus far is buy a new one.

Smart Pulse... | Answered on Oct 31, 2019

you could possibly use the following link to recover files with Easy Drive Data Recovery software:

Smart Pulse... | Answered on May 14, 2019

Hi Livescribe user, i owned both the livescribe Pulse and Echo and they both failed with the same problem-a black LCD display. I contacted Livescribe via Live Chat which is a 24 hour service and i was asked a few questions one of which was to provide the pen's serial number. This is needed to determine if your pen is still under warranty. if you do have your original packaging the serial number would be found on the outside at the back. If not you would need to
1. Open your Livescribe desktop
2 Click on thelp menu
3. Click on livescribe support( internet conection needed)
4. A browser opens up
5. Click on support
6. Click on Customer Support
7.Click on item 28005-getting the smartpen serial number( blue text)
and follow the instructions.

To contact Live Chat go back to
3. As above
4 Scroll to the bottom of the page
5. Click on SUBMIT A REQUEST( Blue text )
6. A new page opens up
7. Click on Live Chat( bottom of the page)
I was quite impressed and satisfied with Livescribe's response. Both of my pens were replaced (valid warranty).
The Echo did fail a second time but i never pursued getting a second replacement and my Pulse works fine.
Hope this helps
Francis V

Smart Pulse... | Answered on Sep 27, 2015

How old is it? The OLEDs on mine went south after a few years. I find the pen, albeit a great idea, the execution is junk. No user replaceable battery?? Its really planned death.

Smart Pulse... | Answered on Sep 15, 2014

Replacement is necessary...
Good Luck

Smart Pulse... | Answered on Jul 08, 2013

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