20 Most Recent Philips GoGear SA3020/37 MP3 Player Questions & Answers


I need a video converter

Actually philips player can support only Mp3 formats.try to convert all videos to mp3 format through mp3 converters.here you can download mp3 converter links given below
7/8/2021 4:47:39 AM • Philips GoGear... • Answered on Jul 08, 2021

My mp3 player (Phillips )

Hi candice bowl,


For more information visit the Support Site (including FAQ's, manuals, video tutorials, software, and more):




To turn off shuffle:


1) Select "Settings' in the main menu of your player.2) Select " Play Mode" option3) Select "Off"


According to the Support Site, this model does not support playlists (see http://ow.ly/5RdUR).


If you have any additional questions or issues, Consumer Care can be reached @ 1-888-744-5477.


Hope this helps!  If so, please let me know by rating this solution so that I can help others more effectively.




1/18/2017 3:11:11 AM • Philips GoGear... • Answered on Jan 18, 2017

It wont turn on after it shows the phillips screen

Hello :

I recommend you to reset your device to solve the problem .

Take a small object like a paper clip and use the edge to stick into the small reset button on the side next to the usb connection .

Or Try [ power + volume up button & hold for 3 seconds ]


Your mp3 player has two types of memory in it. The hard drive (where the music and photos are stored) and the Ram (where the firmware and active files are temporarily hosted).

When you soft reset your GoGear, it flushes the RAM, and restarts the operating system (which is why the contents of the hard drive does not get erased).

You can "hard reset" the device, by formatting the drive and resetting it to factory defaults in the Settings field. This is the closest thing to a "hard reset: that's available with an HD based MP3 player.

4/4/2013 8:48:26 PM • Philips GoGear... • Answered on Apr 04, 2013

Philips gogear video converter

Down load teh converter free of cost ::


Enjoy !
3/20/2013 7:42:59 PM • Philips GoGear... • Answered on Mar 20, 2013

How do you down load music

MP3 players can only play music files in mp3 file format.You can download mp3 music files from the Internet toyour computer and then copy them to your MP3 player using the USB cable.For your CD collection, you need to convert your CDs tomp3 music files onto your computer or download them from the Internet and thencopy them to your MP3 player after you have connected the USB cable tothe MP3 player and the computer.You can do this using Windows Media player and Rip the CDs - Media Player willcreate a MP3 music file for each music track.Click on this link for instruction on converting musicfiles to mp3 file format :- http://www.fixya.com/support/r5798418-creating_transferring_mp3_music_files
5/6/2012 9:40:29 AM • Philips GoGear... • Answered on May 06, 2012

Videos are not supported

i think there may be something wrong with your video format or resolution.so what you need to do is use a video converter to covert the video you have to the one you need.http://www.leawo.com/leawo-video-converter/this the one i use,hope it helps.
3/16/2012 2:59:27 AM • Philips GoGear... • Answered on Mar 16, 2012

Cannot transfer songs from computer to mp3 player

are you using windows media player? if you are go to the the RIP tab and click the little arrow then click MORE OPTIONS... then un check the box saying copy protect music then delete the music files you are trying to download and after you have done that re-rip and re-sync them back to your mp3 player. email me if this helped.
5/24/2011 11:18:19 AM • Philips GoGear... • Answered on May 24, 2011

Some songs wont download onto my vibe..what can i

MP3 players can only play music files in mp3 file format. You need to convert your CDs to mp3 music files onto yourcomputer or download them from the Internet and then copy them to your MP3player.
You can do this using Windows Media player and Rip the CDs - Media Player willcreate a MP3 music file for each music track.
Click on this link for instruction on converting music files to mp3 file format:-
3/21/2011 4:45:40 AM • Philips GoGear... • Answered on Mar 21, 2011

I have a Philips Go

Check the specification of your MP3 player to determine thetype of video file format it uses. Most common video files that MP3 players use are, AVI andWMV, there may be others such as FLV, MOV and DivX. If your player cannot play a video then it is anincompatible video file format, then you need to convert that video file to aformat that your MP3 player uses. Click on this link for instructions on converting videofiles for MP3 players :- http://www.fixya.com/support/r5874192-play_videos_mp3_player
3/15/2011 10:41:48 AM • Philips GoGear... • Answered on Mar 15, 2011

I listen to the music

There are two things possible.
1) You have defective re chargeable batteries in your GoGear.
2) There is some short circuit because of which the re chargeable cells are discharging.
Either way you should get the system changed. If you want to confirm if its the battery defect or GoGear. Charge the system fully and play music continuously. If the Go Gear plays for about 4 hours with out break---- its not the battery but the charging system.
3/14/2011 12:12:55 PM • Philips GoGear... • Answered on Mar 14, 2011

When I press start all I get is a brief "GO GEAR"

some one has put security lock on your phone u can try taking battery out from inside or upluging the battery from phone if all this fails if u have ins. on it u can take it back were u bout it and they will replace it.
2/13/2011 2:03:24 PM • Philips GoGear... • Answered on Feb 13, 2011

Computer will not format philips mp3 player

Use a pen tip or other sharp object to insert the RESET hole gently on the side of the player and connect it again to your PC.
If this doesn't fix the problem try to use repair function of Philips device manager software.
If you haven't this, there is a link for you to help:

Bye, gylacz
1/26/2011 7:34:02 AM • Philips GoGear... • Answered on Jan 26, 2011

How do i download songs

The MP3 player can only play music files that are in mp3 file format.
Music on CDs need to be converted to mp3 format for your GoGear. Please click on this link and follow my instructions to convert and copy music files to your player :-
9/20/2010 10:45:44 AM • Philips GoGear... • Answered on Sep 20, 2010

My MP3 player fell in a lake. Is it possible it

I think you need to fully dry it out before you attempt to use it. If the lake was very dirty, it *might* be better to rinse with clean water, but I'm not sure.

If you can partially dismantle it first, that will probably help it to dry.

http://www.labnol.org/gadgets/ipod/drop-mobile-phone-ipod-water-fix-iphone/2707/ suggests putting it in a bowl of rice, which will tend to absorb moisture.

Good luck
9/12/2010 1:25:22 PM • Philips GoGear... • Answered on Sep 12, 2010

Player problem format

Preformat : By Fix-shad0w

Insert your memory card into your computer's reader if you have one. If not, you can purchase a multi-format USB Memory Card reader from Amazon.com or Buy.com
Open up 'My Computer'. You should see it under the list of available drives.
Check its contents first to make sure that you have the right drive.
In 'My Computer', right-click on the drive and choose 'Format'.
Leave all the options as they are and click on 'Start'. This is a non-reversible process so make sure this is what you truly wanted to do in the first place.
Once the process is completed, take the memory card out and insert it into your Digital Camera or any other device. Try to browse to it to make sure it works fine now.

With A USB , CELLPHONE , Camera The SameThing
8/27/2010 2:46:06 AM • Philips GoGear... • Answered on Aug 27, 2010

Device will not connect to the computer

I purchased kip 5000 scanner with 600 gathering machine vision was good and incorrect printing Skinner Broken needed to the definition of God to my computer

[email protected]
from libya
8/24/2010 10:33:27 AM • Philips GoGear... • Answered on Aug 24, 2010
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