Hi candice bowl,
For more information visit the Support Site (including FAQ's, manuals, video tutorials, software, and more):
To turn off shuffle:
1) Select "Settings' in the main menu of your player.2) Select " Play Mode" option3) Select "Off"
According to the Support Site, this model does not support playlists (see http://ow.ly/5RdUR).
If you have any additional questions or issues, Consumer Care can be reached @ 1-888-744-5477.
Hope this helps! If so, please let me know by rating this solution so that I can help others more effectively.
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