20 Most Recent Pride Mobility Products Pride Mobility Celebrity X 3 Wheel Electric Scooter Questions & Answers

Hi remove the key & push freewheel lever into drive.,.. cheers

Pride Mobility... | Answered on Feb 02, 2018

I'd be looking at the motor controller first. Since you don't have any flashing leds to indicate a problem, perhaps the brushes on the motors need replacing.

Pride Mobility... | Answered on Jul 29, 2017

More information u don't mention what u want to know ...cheers

Pride Mobility... | Answered on Aug 03, 2015

Hi, it could be that the throttle has turned around within the throttle lever therefore no longer centre, look under the throttle stem, you should see a cross head now that should be in align with you when sitting on the scooter...you will need to loosen the throttle and realign if that is the case...



Pride Mobility... | Answered on Apr 27, 2014

It sounds like the batteries have gone bad and need to be replaced. Very little power is needed to operate the horn, but much more is needed to make the motors work.

The batteries contain a gel that needs to have current run through it on a regular basis (at least 8 hours once a week) or it will oxidize and solidify. If you attach the charger, what will most likely happen is the green light will either stay green or go to green after a very short time. When you turn on the power chair, nothing happens. The charger will indicate the batteries are full, but instead of being full of power, they are full of crud. Your warranty will most likely not cover replacement as this is due to customer neglect, but your insurance may still cover the replacement batteries if you can wait for the process to go through. Otherwise, you will need to replace the batteries on your own, type U1, 24v 33 amp, approx. $125 each at Batteries Plus or Interstate Battery. Good luck!

Pride Mobility... | Answered on Mar 26, 2013

Remove the seat by depressing a lever on the right side of the chair and pulling upward. there is a boot that covers the shaft of the seat rest. remove the boot and check for a pin with a ring on it. Once this is gone remove the shroud and you will find the batteries. Remove them with care and do a cursory check of all connectors. Some units have a 30 amp fuse on series with the batteries. Make sure the fuses aren't causing your trouble. Be certain to replace the batteries with the right polarity (positive to positive, etc...) Hope this helps.

Pride Mobility... | Answered on Oct 30, 2012

Charge your battery's like you normally do then get you a load tester and check your batterys ,You may have a bad battery. Your welcome

Pride Mobility... | Answered on Sep 13, 2012

DJ should work try it if all else fails call Pride @ 1-800-800-8586 ask for tech Support and ask to get a set of keys or You can replace the keyed switch with a on/off toggle switch Hope this helps

Pride Mobility... | Answered on May 05, 2011

Check your breaker ,its right there on the footboard ,If the chair may have been overloaded it may have pop your breaker.

good luck sir ,

Pride Mobility... | Answered on Jan 24, 2011

It should be located on the seat post .Try that out good luck.

Pride Mobility... | Answered on Jan 20, 2011

Let me take a shot at this, batteries are fully charged ,and it wont move at all in the slow settings.I would check for looseness in your throttle ,make sure its responding correctly when you want to go forward and reverse .second i would check your speed knob make sure its not loss or coming off, i have dealt with many problems like this one in the past and the knob was just lose and needed tighten ,and if everything checks out you are more likely dealing with a bad speed pot,which would be that knob you turn your speed up with.that would cause you not to move in your slow settings.

good luck hope i was of some help.

Pride Mobility... | Answered on Jan 17, 2011

Are the lights flashing or steady? If they are steady and indicate that the battery is charged, make sure that the freewheel/manual brake release lever is in the drive position. If the lights are blinking, then you can visit this site to locate the type of controller on your scooter to try and determine what the problem may be: http://www.pgdt.com/scenter/diagnostics/diagvsi.html
If you continue to have problems, please contact Pride Mobility Technical Support for assistance.
Good luck!

Pride Mobility... | Answered on Dec 27, 2010

As a mobility tech you can log onto the Pride Service website and access the technical troubleshooting guides. There is a good one for the Celebrity X . If your company has a dealer account with Pride you can go on-line and request a log-in for tech/dealer access for illustrated parts breakdowns,parts ordering, service manuals and trouble-shooting guides etc. It may take 24 hours for the log-in approval but if you call in the AM they may be able to expedite your request. iPride and Pride service are very effective in providing all the information you will need. Hope this helps.

Pride Mobility... | Answered on Dec 22, 2010

If the batteries are good, you have solved 80% of most scooter problems. You have described the following problem:

You have a flash code of 9, that is the status light flashes 9 times, then there is a pause, then flashes 9 times again and the scooter will not drive.

This means that you have an internal controller problem. The only solution to this problem is to replace the controller (computer module). The controller is located under a plastic cover under your feet when you are sitting in the scooter. Remove this plastic cover and remove the aluminum cover of the controller inspecting for burnt and melted wiring.

You should have the manufacturer run the serial number for this scooter to verify the correct component parts (Pride 800-800-8586). Pride can also verify if the parts are covered under warranty. Warranty repairs need to be done by a certified technician or a dealer.

The R series controller for this scooter runs $230 retail. All the associated wiring harnesses plugged into it (if melted or damaged) will run another $230. Labor is about 1 hour and you can do it yourself. Take off all the covers and plug the wiring harnesses in one at a time noting how they are run.

I have seen the wiring and plugs melted where they plug into the controller, so inspect this area carefully.

You can test the motor with a digital voltmeter. Unplug the motor and put your test leads across the red and black connectors . The resistance should be between .5 and 1.5 ohms for a good motor. Test the motor brake by reading the resistance across the 2 white connectors. It should read between 30-35 ohms across the brake. Hope this helps.

Pride Mobility... | Answered on Dec 04, 2010

no its definatly the kerosine mix in the fuel tank

Pride Mobility... | Answered on Apr 19, 2010


Pride Mobility... | Answered on Mar 06, 2019

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