Top 20 Pride Mobility Products Used Jazzy 1120/2000 Electric Wheelchair Questions & Answers

If the batteries were discharged completely, the battery charger isn't strong enough to start the charging process. Take the batteries out and charge each one separately with an automotive type battery charger that is NOT automatic. This may take a day to recover this way. When the battery shows over 10 volts with a dc voltmeter you can re install them in the chair to complete the charge with the 24 volt charger. If the batteries have any amount of age past 2 years, it's time for new batteries.

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New batteries take a while to get charged. If not charge, then something is wrong with the charger.

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that is a communications fault, please contact your dealer for sevice

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sounds like a loose wire to or on that motor or your motor brushes need to be replaced, both cheap fixes.

Pride Mobility... | 89 views | 1 helpful votes

sounds like over sized batteries, check the ah rating for the chair and the battery rating, please remember it you have a different controller from the factory spec it may not be rated to the ah rating of the batteries., or may be a short in the wires some were.

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How many are flashing? There are 10 lights, if all are flashing (3 red, 4 yellow, 3 green) that indicates Code 10 and high battery voltage.

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"Cuts out" is not enough info. Check all connections for tightness, full battery and light codes.

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The 1120 usually comes with either of 3 different controllers: Pilot, Remote Plus or Europa. They function similarly but the setups are a bit different.

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The 1120 can come either of 3 controllers. Find the speed control and adjust it to your desired speed. If you have the Pilot Controller the speed dial knob is at the rear of the controller. Be sure to fully charge the batteries after each use and check all connections for tightness.

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The chair require s FULL charge before allowing it to sit "for a while". The batteries also need to be broke in properly.

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could be one of many probs, please provide more info, is there any light when switched on? can you charge the batteries etc. any cracks on the controller and so on.

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sounds like a loose wire / conector or you need new motor brushes.

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sounds like the motor brushes need replacing.

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The service engineer who worked with it, is he a Jazzy Wheelchair Certified? These people at Southwest Medical can help you determine what the problem is and if there are parts that needs replacement, they will be able to tell. Here is the link to get to them and also here's the number to dial to talk to a live person 1-800-236-4215.
If the service engineer was not able to figure out what the problem was while he was doing hands-on troubleshooting, so we can't.

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maybe the motor brushes, there are two small black plastic screws on each motor, just undo the screws and in side you will find a spring attached to the motor brush, take it out take exact size of existing brush and look for a match on ebay prob about 3 pounds a pair i would recommend doing both brushes on both motors at the same time, once you fit the new ones you may need to turn the wheels by hand if they do not start properly, and it may be a bit juddery for a very short time if there were and particles left on the motor just to clean them off.that should solve your prob, if not then check the wiring and connector are not damaged and making contact.

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I would think that you have a joystick problem and the only fix is to have it replaced. If Medicare paid for your chair then they will pay 80% of the repair cost. Contact your provider where you got the chair and ask if they can repair it for you or call Roadrunner Mobility @ 1-800-467-2668 to check on your eligibility for a repair and they will send a tech out to check the chair Hope this helps

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If medicare paid for Dad's chair then contact Roadrunner Mobility @ 1-800-467-2668 or Repair Xpress @ 1-877-581-3733. If Medicare didn't pay for Dad's chair then the cost of a refurbed joystick is still very high about $700 and if the joystick got wet then he'll need a new or refurbed one. Sorry Hope this helps

Pride Mobility... | 134 views | 0 helpful votes

Hi Tom,

The redel cable made by Penny and Giles Drive Technology is available from them in a number of custom lengths. The only limiting factor is that you need to have a dealer account with them. Check out their website at
I think you can order a custom length at The After Market Group at They should be able to take your order and turn it around into a custom order from Penny and Giles. The other alternative is to order the longest stock length which I think is about 5 feet and splice several together.
You can do a web search for redel cable and order the length you need and make it yourself for a lot cheaper than going through medical equipment suppliers. The retail cost of a standard 3, 4, or 5 foot cable is over $120 so you will reap great savings by doing some research on-line.
Hope this helps.

Pride Mobility... | 132 views | 0 helpful votes

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