20 Most Recent Kwikset 909 909-L03 Lifetime Polished Brass Smart Code SmartCode Signature Questions & Answers


Mechanical problems internal to the lock are covered by lifetime warranty. Contact Kwikset.

http://www.kwikset.com/Customer-Support/Warranty-Information.aspx

Good luck!

Kwikset 909 ... | Answered on Feb 24, 2014


Since the exterior side of the lock only has a keypad and no lever, I'm not sure what you mean by the "outside lever". Here is a clear, easy to follow video of the installation. Please carefully review each aspect of your installation against it to see if you can spot an installation mistake:
http://www.kwikset.com/Videos/Vitro/smartcode.aspx

Good luck!

Kwikset 909 ... | Answered on Sep 06, 2012


Since the exterior side of the lock only has a keypad and no lever, I'm not sure what you mean by the "outside lever". Here is a clear, easy to follow video of the installation. Please carefully review each aspect of your installation against it to see if you can spot an installation mistake:
http://www.kwikset.com/Videos/Vitro/smartcode.aspx

Good luck!

Kwikset 909 ... | Answered on Sep 06, 2012


"My keypad won't light up when door is locked when you push lock won't light up green."

Try this:

To make the keys light up when you want to enter your code, you have to push the lock button on the keypad first. If the keypad light never comes on, open the door and manually lock the interior lock, then press the keypad lock button. The above instructions should then work.

Good luck--and please provide feedback if this helps!

Kwikset 909 ... | Answered on Dec 11, 2011


Installation instructions:
http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

A note about PDF files: If you cannot view a given file, you need to first install Adobe Reader. You can get the free download here:
http://get.adobe.com/reader/

Kwikset has a one year warranty protecting the electronics and covers mechanical function and finish for the lifetime of the lock.

This link includes the info and contact information:

http://www.kwikset.com/Customer-Support/Warranty-Information.aspx

Good luck!

Kwikset 909 ... | Answered on Nov 09, 2011


Here's the installation instruction link for your lock:

http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

Notice that the above is a .PDF file type. That means that you need to have Adobe Reader or similar installed on your computer to view it. So if you are unable to view the file, download (for free) and install Adobe Reader first. You can get it here:

http://get.adobe.com/reader/

Good luck!

Kwikset 909 ... | Answered on Nov 05, 2011


Check to be sure the keypad is still connected to the inside assembly. There is only a one year warranty on the electronics and Kwikset will not sell the electronic parts separately. If you want to replace it, there are other brands that are key-compatible with Kwikset. You'll still have the same problem if the electronics breaks though. The main difference is that other brands don't move the bolt with battery power, they just enable it to be moved by hand.

Kwikset 909 ... | Answered on Aug 26, 2011


To make the keys light up when you want to enter your code, you have to push the lock button on the keypad first. If the keypad light never comes on, open the door and manually lock the interior lock, then press the keypad lock button. The above instructions should then work.

Good luck--and please provide feedback if this helps!

Kwikset 909 ... | Answered on Aug 19, 2011


I can't help you directly, but I can direct you to Kwikset's customer service contacts. I'm sure they can assist you:

http://www.kwikset.com/Customer-Support/Contact-Us.aspx

There is an 800 number to call listed here.

Good luck!

Kwikset 909 ... | Answered on Jul 21, 2011


This is the link for the installation instructions for your lock:

http://s7d5.scene7.com/is/content/BDHHI/40486-02

In the troubleshooting section which seems most relevant to your problem as you described it, it says:

Problems with Setting your Security Codes
- Check the Following:
You will hear a 2 second beep when your codes are accepted. (See step 5.1-3).
If the unit does not beep - too much time has elapsed between steps 1 & 2. Repeat these steps faster.
Note: You have approximately 3 seconds between step 1 & 2 for your codes to be accepted.

If this does not help you or you think that the lcok has become defective, I suggest that you contact Customer Service:

For assistance call
1-800-327-5625 USA
or visit www.kwikset.com

Good luck!

Kwikset 909 ... | Answered on Jul 20, 2011


This link will take you to the PDF image of the installation and programming instructions:

http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

(PDF files require that you have Adobe Reader or similar installed on your computer
http://get.adobe.com/reader/ )

It's a good time to replace the batteries while you're reprogramming. Please review each step carefully, because it's easy to goof up this programming process, if you don't follow the procedure properly.

Good luck!

Kwikset 909 ... | Answered on Jun 27, 2011


you can go on line and get help from the maker

Kwikset 909 ... | Answered on Jun 07, 2011


You didn't indicate whether this is a new installation or not, so I don't know if it was working properly and has quit working or not set up correctly.

I'd recommend that you follow the installation instructions, installing fresh batteries at this time.

Here is a link to the installation instructions, which is a PDF file and requires that Adobe Reader be installed to view the file:

http://s7d5.scene7.com/is/content/BDHHI/40486-02

If this is a new installation, you may not have the door jumper properly set for the "handedness' of the door; see page 6 of the installation instructions for an explanation.
There are additional troubleshooting tips on page 9.

Here is a link to the Kwikset customer assistance page, giving you further contact information:
http://www.kwikset.com/Customer-Support/Contact-Us.aspx

Good luck!

Kwikset 909 ... | Answered on Apr 26, 2011

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