20 Most Recent RTO Bernzomatic Brushed Nickel Patio Heater Questions & Answers


cut the end off and install the connector you want. crimp it on properly

RTO Bernzomatic... | Answered on May 04, 2015


not trying to be a smart alec,but i would contact manufacturer .replacement parts are usually available through them

RTO Bernzomatic... | Answered on Dec 12, 2013


follow this steps and fix it. God bless you
  • Disconnect the gas line from the heater by unscrewing the coupler attached to the gas inlet valve near the bottom of the burner or base of the unit.
  • 2 Remove the top cover from the heater, following the manufacturer's instructions. Typically the cover is held on by a screw and nut at the top or multiple screws around the perimeter. You may need a screwdriver to remove the screws.
  • 3 Look at the burner assembly, which is where the flames typically emerge. Open a bottle of rubbing alcohol and saturate the end of a cotton swab with it. Rub the cotton swab over the holes around the perimeter of the burner assembly to clean away grease, dirt and debris that may be clogging it.
  • 4 Look at the back of the burner assembly to find the venturi tubes, which are small silver tubes with holes in the end. Insert a pipe cleaner gently into the end of each tube and push it in until you feel resistance. Twist the pipe cleaner in a circle and pull it straight out to remove any spider webs that are blocking the inside.
  • 5 Reassemble the cover on the patio heater by reversing the steps taken to remove it. Reconnect the gas coupler to the inlet valve and turn on the heater to test the pilot ligh

RTO Bernzomatic... | Answered on Nov 24, 2013


where you able to find parts, i am looking for a new regulator

RTO Bernzomatic... | Answered on Jan 27, 2013


I had the same problem and fixed it with a small piece of Aluminum foil, an adjustable wrench, and a #2 screwdriver... If you're "handy", this is an easy 30 minute fix. I included a picture that may help you visualize the "fix" before attempting. In short, I'm not certain what happened or why/how it broke, but if you remove the valve/manifold you can blow air into the gas inlet (with your mouth) and adjust the knob and you will see that only when it's all the way pushed down you can blow air through the valve, otherwise n air/gas can not get through. Thats why the pilot will light, and when you let the knob out the flame goes out. If that is your problem, this fix will work. After I put the foil (explained below) to extend the brass pushrod that allows gas to enter the manifold, it worked as expected allowing air/gas to enter only when on "light" and through the LO to High sweep.

Step 1) Shut off gas and remove tank.

Step 2) Remove the black gas On/Off knob (pulls off)

Step 3) Remove the three on thumb screws inside the tank storage area to allow the entire top/heater mesh to slide down (like intended to store it, or how it came shipped in the box). Sliding this down will expose the bracket the manifold/valve mounts to.

Step 4) Remove the spring clip and washers from the stem on the valve. Remember the order, and dont lose any parts as this works your igniter. (I usually take a picture with my phone on these types of things, so I can recall how they went.)

Step 5) Carefully remove all the gas lines from the valve and the grounding wire at the rear of the manifold.

Step 6) Remove the two small Phillips screws that hold the valve to the bracket.

Step 7) Remove the valve from the unit.

Step 8) Remove the two small #2 Phillips screws that hold the aluminum and the brass parts together on the valve.

Step 9) Give a slight tug and the two pieces will come apart easily. A small aluminum part may fall out; this is okay as it only goes in one way.

Step 10) Take a small piece of aluminum foil 1 1/2 inches by 7 inches or so, and wadd it tight into a ball. I used pliers to get it tight and small (bigger than BB, but smaller than the end of a pencil eraser) You will see that it needs to go inside the channel where the brass stem will slide in and out of the "slotted" tube on the stem.

Step 11) Put it back together and try the "blow test" again to see if the aluminum ball was the right size to make it work ...again. I had to do this a few times to get the right size "extension". Also, be sure to blow into the "main" gas inlet and adjust the gas control knob through the push in and "light" the pilot mode all through the Hi/Lo sweep.

Reverse your steps and give it a try. Mine lights every time and works perfect. ...actually better than new, as it was always a task to light.

Hope this was helpful, as this was my first post...
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RTO Bernzomatic... | Answered on Nov 28, 2012

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