This is a pretty common problem , and it's usually caused by 1 of two things. Both are pretty simple fixes. try the reset button which is located by the L shaped part on ur powerhead. try pushing that while ur machine is turned on for the carpet areaThe first thing you should try is simply eliminating the wand assemblies from the vacuum cleaner. So remove the hose from the upper wand, and disconnect the lower wand from the power nozzle. Now try connecting the hose directly into the power nozzle and turn on the vacuum cleaner, and power nozzle. Does it work? If yes, then one of your wands has gone bad, and you'll need to replace it. If the power nozzle still won't come on, then you may have a much simplier problem. on the neck of the power nozzle. You will see a small circle indent on the front part of the neck located underneath of where the wand connects into the neck. This is actually a cover that hides a screw below. Simply use a small flat head screw driver, and pop off the small circular cap that hides the screw. There is a Star bit screw underneath. I believe it's a T15, but it may be a T10 sized screw. Use I believe a T15 Torx screw driver and remove the screw from the neck.
Once the screw has been removed, Use a flathead screw driver, and pry the front cover of the neck off. It shouldn't take a lot of force, and should come off pretty easily. Once this has been removed, you should see to metal pins, and two lead wires. What happens is the lead wire becomes disconnected from the metal pin, which then prevents the power nozzle from turning on. Simply reattach the lead wire into the metal pin, and snap the front cover of the neck back on. Put your screw back in, and your screw cover (or you can just leave this part off, you'll probably be having to remove it frequently to reinstall the lead wire, lol).
If neither of these two problems fixed your machine, then it sounds like you may have a bad hose assembly. Hopefully this isn't the case, and it's usually not. 9 times out of 10, it's just the lead wire that's come loose.
on Mar 09, 2020