20 Most Recent Electrolux Epic 6500 Vacuum - Page 9 Questions & Answers

This is more than likely due to a broken control valve assembly. I'm seeing quite a few machines come in for replacement of this part.
To be sure, disconnect the hose and turn on the machine. If it still shuts off immediately, or if you place your hand over the opening and it shuts off, it's due to a bad cva. If it continues running, then the problem is more likely due to a clog in the hose or the tube in the power nozzle.
Also, try replacing or removing the afterfilter and see if that makes a difference.

First, check the afterfilter located under the tool holder on the back top of the machine. If it's dirty, replace or remove.
Detach the hose and turn on the vacuum. If it comes on, place hand over intake. If it shuts off, the most likely problem is the "control valve assembly" that's connected to the dial on top of the vacuum. You can try turning the dial so the large dot is lined up with the arrow. This may or may not help.
The CVA is probably worn out and needs replaced. The part can only be purchased at an authorized Aerus store and I highly recommend letting their service person replace/repair it. To locate the shop nearest you, go to the following site and enter your zip code.

http://www.aerushome.com/storelocator/

Using generic bags increases the chances of the CVA wearing it before it should. If the bag doesn't say Home Solutions on it, it not the genuine article.

No. If the power nozzle motor is running, then a new belt will do the trick.

That simply means to check your bag. The symbol actually represents a full bag, so this is telling you it's time to change it.

Filter can be purchased at or ordered from your nearest Aerus franchise. For store location, see below site and enter zip code.

http://www.aerushome.com/storelocator/

http://homeappliance.manualsonline.com/mdownloads/c74befd7-14ab-46e6-a0da-3a301f2595e6.pdf

There's a tab at the middle of the lower back of the tool holder (air diffuser). Pressing in on that tab should enable you to lift the back of the holder first, then lift off the whole thing. It will come off, just make sure the tab is in far enough to release it.
This gives you access to the afterfilter, which you can easily switch out.


http://www.aerusvacuums.com/support/manuals/index.cfm

Hello there,

Sorry to hear about the troubles you are having with your vacuum. To my knowledge there is no master reset switch, they usually are referring to "resetting" the device which is just limited to unplugging it, and turning it off and back on a few times. If the bag change symbol does not disappear it could be a sensor problem inside the vacuum. Does the vacuum still operate normally? Is it vacuuming successfully into the new bag? If so just ignore the warning and just change the bag when you believe it's getting full in the future. If you want to confirm this information please call electrolux customer support at 877-435-3287.

If you are still having difficulties please let me know and I will definitely help you further.

Thanks
Tim

Hi,

Take something and run it through the hose...your hose is clogged up...and yeah it has to be bigger then a wire... a wire will often push right through a clogg of dust...


Here is a tip that I wrote about my Bissel but I bet you have the same problem and the hose is clogged...

Bissell Bagless Upright Vacuum not working

heatman101

The hose might be plugged. Try rolling a marble or small coin through the hose. If it doesn't go through, that's likely the problem.
Also check the short tube in the power nozzle for a clog.
If your machine is still under warranty, less than 5 years old, you don't want to take anything apart. Doing so voids the warranty. Call your local authorized dealer/consultant or take it to the Aerus shop, and ask them to unclog it. Sales reps are not authorized to take the machine apart, so don't let them. This also will void any warranty.
Also, check the filter beneath the bag. If this is is dirty, it can cause the motor to overheat as well.

Depending on when you got your vacuum, it may still be under warranty. I strongly suggest calling your dealer or sales rep, or taking the machine in, to have them check it.
It may be something as simple as a full bag!

yes it wears out it is a common problem i eliminated several of them for people its a job that takes alot of patience i opt to just eliminate the part its sort of useless and causes your machine to act contrary if you want to replace the part here is the place Electrolux Aerus 4526 Maccorkle Avenue
South Charleston, WV 25309-1409
(304) 768-2158.. if you cant fix it contact me and i will repair it for $35.00 plus parts or no parts either way it can be fixed the above contact is the dealer i use for parts

take your tool caddy off and after filter insert the hose into the exhaust port turn the vac on the object should come out you may have to place your hand over the handel to build up back pressure a few times if it doesn't come out at first

first check the reset button on the head . next connect the hose directly to the head if its a cannister make sure your hose switch is on . if your mechanically inclined remove the screws on the bottom plate and remove the top with the hose disconnected directly connect the reset switch wires with a small piece of electrical tape connect your hose turn the vac on if it comes on either a buy a new reset switch b save money skin the wires and connect them . if that doesn't work go to the nozzel motor with the hose disconnected cut the lead wires leave plenty of slack connect an old electrical cord to the two terminals plug into a 110 outlet if it comes on your problem is in your elbow neck about $19.00 it is the part that your wands connect to if the motor doesn't come on then its your pn motor and it will need replaced $34-$50 dollars . connect everything back the way it was using correct sized wire taps and ul approved electrical tape put your screws in a safe place they are easy to use parts are avaiable on ebay cheaper than anywhere else . if you feel this job is too big contact me and i will repair it for $20.00 plus parts

some use computer proof torx screws,youll ned a v long screwdriver.cheaper to buy another one new

Hi

Please check the link bellow to diagnose your problem…..

http://home.howstuffworks.com/how-to-repair-small-appliances8.htm

Let us know if you have something more to know else accept the suggestion.
Thank You for contacting Fixya.com

Are you using the proper bag? There's a kill/reset switch that needs to be pushed down by the rim of the bag before the unit will run.

If the bag full light keeps coming on, you can first try adjusting the dial on top of the vacuum cleaner. If that does not work, then you need to change the control valve. This is an internal component of the canister and is directly below the dial.

You can ship the vacuum to http://evacuumstore.com/ and they can reapir it for you.