Well a few things, first has it always done this to your cloths? if so then should return it or try too. sears dose not stand by there products like they used to and try to be stearn about a poor 30days return policy. anything after thirty days they wash there hands of it and will frustrate you until you vow never to buy anything from them again. " Don't feel alone". So here is your options now, write a letter to this address:3333 Beverly Rd,
Hoffman Estates,
IL 60192 and write to them about your experience with sears. Tell them everything about how you have been treated and the customer service or the lack of. Now for the issue, it sounds like not enough water during cycles and or to little soap. if water lines at connections are not restricted and not using burst resistant hoses, then i would have to say main controls not allowing enough water for cycles and should be replaced. Now in saying that.I feel as a consumer that i payed for a brand new washer that after all that money you had spent, that they should replace the unit and in doing so should please the customer, "you" and get you your exchange for the agitator model and refund any differences due to their product malfungtioning. Hope this helps you and sorry about sears and there policies, They have lost many customer due to not caring about what real customer service is. Its just about the money and not keeping customers loyalties. There are other companies out there that really want your service and will treat you like a person and not a wallet to con money out of it. good luck to you!
