Make sure load is properly sorted with like materials and paired up, do not mix things like towels with pants or shirts all together as different items absorb more water then others and can create unbalance when trying to enter final spin. If issue continues, it is very possible and item of clothing may have found itself stuck between spin basket and outer tub. This is very likely scenario due to design of this washer. If that is the case, spin basket must be removed then remove clothing to resolve issues.
Try to turn the drum by hand, if it hard to turn, there may be something stuck underneath spin basket. If it does turn freely but makes a loud growling sound, you probably have a bad bearing. You should notice black oil and water mixture at bottom of washer, on the rotor. It will usually throw a f51 error code. This unit has service bulletin on this problem.
http://youtu.be/yoCTzbl4FPshttp://applianceassistant.com/Washer-Repair/index.php
Hi Cynthia, I am a general contractor and I just got off the phone with one of my tradesman who does appliance repairs for me. He suggested you unplug the washer from the wall outlet for at least 5 minutes, maybe 10 to see if the "smart" board will reset itself and clear the fault codes.
I don't know how old your washer is but perhaps you're lucky enough to have your washer covered under warranty for repairs.
If not, you'll have to call Whirlpool's customer care hotline; or even Sears Repair service to find out what those fault codes mean.
The harsh reality is, as it was just explained to me, all the electronic appliances out on the market have a high failure rate- and replacing the control boards are quite expensive- if in fact that is what your problem is. These replacement components no longer come with a 1 or 2 year warranty either; just 90 days.
My wife and I stil use the old reliable mechanical dial appliances- easy to diagnose and repair; and easy on the wallet...especially if you are a handyman or girl.
So, in absence of a repair manual- grab your phone book and call some of the local appliance parts and repair shops; I'm sure someone would be more than happy to look up the fault codes for you and tell you what the problem is. You may even get a rapid repair response instead of losing time hoping someone on this forum will get back with an answer.
I'm so sorry that I could not be of more help.
I just think it's terrible that the manufacturers of these digital appliances take advantage of the consumer by not providing them with a CD or at the very least, when they register their product online, to have access to their product's particular fault codes-
I guess that would be too easy and too accomodating though.