20 Most Recent Creative Labs Creative Technology Zen MP3 Player - Page 4 Questions & Answers

Hello,

to delete, insert the device into the computer. Once the computer has recognized and installed it, go to "My computer" and click on your player's drive (E: or F:).

Once you have access into the drive, you will find the files on it and you could possibly delete from there.

I hope you are able to decode my message.

I wish you all the best.

sometimes if the battery is fully discharged it happens like that charge it for about 4to5 hours and try

The Zen Mozaic unfortunately requires its own internal video format and you need to use the specialized 'bundled' Creative Labs software that came with your player to 'transcode' most existing existing video formats (..AVI, .MP4, .WMV) to your player.
Hope this helps!

have you tried pressing the reset button?

well, creative zen likes avi, mpg and wmv formats

the reason that your creative zen won't read the avi is because the necessary codec is missed.

you can use iorgsoft creative zen video converter to convert the video to mp4,wmv then put them to creative zen.

http://www.iorgsoft.com/Creative-Zen-Video-Converter/

if you want to put DVD onto creative Zen, fine, you can use iOrgsoft DVD to Creative Zen converter to remove the DRM(Digital Right Management) and regional restriaction from DVD, and you can also use it to convert DVD to avi, wmv or mpg for playback on creative zen.

http://www.iorgsoft.com/DVD-to-Creative-Zen-Converter/

Deleting Files,Pictures,Videos,Audio books,etc from MP3 Player
Hook up your mp3 player to your computer Go to your desktop and double left click on "My Computer" When it opens you will see listing that says "Devices with Removal Storage" your mp3 player should be listed there. Right click on your mp3 player, and a window will open, right click on "Open" and now your files/songs should be visible. Hold the left click down and drag it across all the files/songs that you do not want this will highlight the files/songs you do not want, release, right click and then click on "Delete" Now you mp3 player should be clear of the files/songs you do not want. Be careful and do not delete files needed to operate your MP3 player. Good Luck, I hope this helps Please rate me, Thank You

Take out the bat and restart it

Hello,

The latest Starter Pack software for the Zen Mozaic can be downloaded from the Creative site.

It contains the application software and the manual in Creative Centrale
in the software language, Dutch; English; French; German; Italian or Spanish, choosen during installation.

To the latest starter pack 1.16.02 for the Zen Mozaic

A bookmark marks a point within a track, so you can return to it at a later time.

For example, if you are listening to your recording of an interview, insert a bookmark if you need to stop halfway through. When you want to continue listening from where you left off, go to this bookmark.

You can use up to 10 bookmarks at any one time.
To insert a bookmark

1. Play the track that you want to bookmark.
2. In the Now Playing view, while the track is playing, press and select Set Bookmark.
3. Select a bookmark number.
   If all 10 bookmark numbers have been assigned, clear an existing bookmark. In the main menu, select Music > Bookmarks. Press and select Clear Bookmark.

To go to a bookmark

1. On the main menu, select Music > Bookmarks.
2. Select the bookmark that you want.

well in this case y did u turn it off and on again but how mucjh did this mp3 cost because some of them are expensive and will do that mines did the same and i had to return it back to ajwright
{grandpark lilsnake}

i just reset mine as mine would not turn on, i held it for a few seconds ant then turned it on and it came on! but mine is chargint at the moment, but the flashing light is red! i thought it was supposed to be green??? Can anyone help?

there should be a small pinhole in the back of the device put a paperclip or small pointy object in that hole and it will reset the device

When you experience next making connection:
Connecting the device to the computer Wizard found new hardware pops up.
Only this time the Windows update searching for software will not work on automatic routine:
ending up with "Cannot Install this Hardware".

Solution:
Manual performing the wizard, setting the device to USB connection type:
1. Can Windows connect to Windows Update to search for software ?
Select "No, not this time".
[Next]
2. If your hardware came with an installation CD, or floppy disk, insert it now.
Select "Install from a list or specific location(Advanced)."
[Next]
3. Please use your search and installations options.
Select "Don't search I will choose the driver to install."
[Next]
4. Select the device driver you want to install for this hardware.
Select "USB Mass Storage Device."
[Finish]

Note: when using MSC mode always safely remove hardware, the players' removable disk. The icon in the right corner of the task bar.


Once the device can be reached in MSC mode it should be ready to install new firmware on the player:
1. Backup data on the player to the computer when not on the PC already.
2. Reinstall / update firmware from computer to the player: after this the device will have all the maps for writing data and it can be approached in MTP mode again, using application software like Windows Media Player 11.

Need more help, just post a comment.

1. Plug one end of the USB cable to the USB port on your MP player.
2. Plug the other end of the USB cable to an empty port on your computer. The computer will automatically recognize it.
3. Double-click "My Computer" on your desktop. Your player will be listed as a hard drive on the new window.
4. Double-click your player to open it. Locate and open the "Media Library/Pictures" folder. Drag your JPEG photos to this folder to upload them to your player.
5. Click the "Safely Remove Hardware" button on the lower right of your screen. Highlight your player on the new hardware window, then click "Stop." When prompted, detach your player from your computer. This action prevents your player from loosing information.

Support for Zen Mozaic:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=17897&prodName=ZEN+Mozaic

The player entered recovery mode:
Link to this item (Called: Solution ID: 64004):
http://support.creative.com/kb/ShowArticle.aspx?url=http://203.211.142.197:80/srvs/cgi-bin/webcgi.exe/,/%3fst=377,e=0000000000459562809,k=9142,sxi=12,case=obj(64004),kb=ww_english_add,varset=ws:http://uk.europe.creative.com

It is possible that the reset pin is stuck/activated and
you pushed on the play/pause button while switching the player on.

A clean up and reboot, in this sequence, will not erase the data on the
player.

Creative support for Zen Mozaic on this site, showing how to
transfer audio and video in the Knowledge Base Solutions:
http://support.creative.com/kb/ShowArticle.aspx?sid=54748

The ZEN X-Fi supports the following Video and Audio Formats:

• Video: MJPEG, WMV9, MPEG4-SP3, DivX3 4/5 and XviD3
• Audio: MP3, WMA, AAC4 (.m4a), WAV (ADPCM), Audible 4

You can also use Windows Media Player 11 for music transfers.
1. Make a "new playlist" (left side) in the Library or Sync modus
When you enter the name the listname moves to the right side.
2. Putting music in the list
2.1 method 1: right click in the top of the WMP11
screen: File > Open...
2.2 method 2: Reduce your WMP11 screen: right click in the top of WMP11 screen:
Tools > Options... : select "Keep the player on top..." and
<apply>. Now you can explore your maps in Windows having
the player always on top.
Drag and drop files into the new playlist on the right side.
3. Save playlist
4. select Sync in top of the WMP11 and "Start Sync" on the right of the screen; the transfer is executed.

Support for Zen Mozaic on the site of Creative:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=17897&prodName=ZEN+Mozaic
1. Firmware [for your player]
Get a download from the support site and install:
this will put maps onto the device. Communication with the software
on the computer is available after getting the next item (2.) is done.

2. Application software [for the computer]
2.1 Creative Centrale (+ User Guide) is usefull to get songs on your Mozaic.
2.2 Windows Media Player 11 can be used as well. Note: You'll first have to make a playlist: Save the playlist: Next Synchronize it onto
the Zen.

3. Drag and drop
Once firmware is installed you can also use the drag and drop method. Move music, pictures, video inside maps on the computer into the corresponding map onto the player.

Don't hesitate to post a comment
when this will not get your Zen to play.

Support for Zen mozaic on this site:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=17897&prodName=ZEN+Mozaic

See the bar "All Downloads".
The "Application" should be reinstalled on your computer.
The software on the computer is required to get access
to your data on the player.

There is also a "Software AutoUpdate" available
on the bottom right side.

check the power that definately should be the problem.

Support for Zen Mozaic on this site:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=17897&prodName=ZEN+Mozaic

Try to use the "Top Knowledgebase Solutions": fill in a word like "froze".
This will lead you to multiple answers/links, to repare your player.