20 Most Recent Pantech Matrix Cell Phone - Page 7 Questions & Answers

Hi the problem you are having is with your message center number this is a common problem and usually happens after you have changed your sim card to another network all you need to do to solve this problem is call your service provider and tell them the make and model of phone you have then ask them for the correct message center number.
they wont charge for this and they will tell you how to set it up, you will also need to ask them to send you the latest wap and mms settings so you can use the net and send and receive picture messages. they wont charge for this either and they will send you these settings via txt message and this will then update your phone to the latest settings.

let me know if you need further assistance ok

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Hi
PUK code is called as PERSONNAL UNBLOCKING KEY.
Your phone will ask for PUK code when you entered the PIN code wrongly several times depending upon the mobile make. The mobile asks for PUK code so that unauthorized persons do not use your mobile for wrong cause.
To get PUK code please contact your service provider through phone or go directly to their office. They will provide you the PUK code for your mobile. The PUK code for mobile phone.so that you can open your phone. When you planning to call your service provider you cannot use your mobile as it is fully locked. Please use some other mobile with same network to call your service provider.
While you get the PUK code ,the service provider customer care officer will ask for your personal details to check whether the mobile belongs to you only. If they are satisfied with your answers they will provide with the PUK code
DONOT enter the PUK code several times wrongly,It will block your sim card permanently.
This PUK code is FREE. You no need to pay any sum to get the PUK code
Thank You.

contact the service Provider......

you have to call att&t and request it. if you get it wrong 3 times it will make your simcard invalid.

PUKs, or personal unblocking keys, are used to unblock a mobile phone which becomes blocked. Mobile phones may become blocked when a PIN (personal identification number) is entered incorrectly on three consecutive occasions. In some instances, the phone may become blocked, which requires a PUK to unblock it, and in other instances, the SIM (Subscriber Identity Module) card itself becomes blocked and again will require a PUK to unblock it.Mobile phones are also blocked when they are reported stolen and if there is an outstanding payment on the account.It is important to differentiate between unblocking phones (using a PUK) and unlocking mobile phones (using another type of code). NOTE: It is a criminal offence for anyone to attempt to unblock a mobile phone, other than the network provider who put the block on the phone.If your phone has become blocked by mistake, for example you have entered the PIN incorrectly on three consecutive occasions, then you need to contact the mobile phone network operator with your details. To explain a little more, specific to your mobile phone network, You need to go to your Service providers, web site & navigate your way to the specific PUK details for your mobile phone network operator. Usually you have to Register your phone to get a PUK code.

I have it here for you:

http://www.pantechusa.com/download/matrix/Matrix_UserGuide_En.pdf

Thanks!
Tim

Hi, the problem you are having is with the phones firmware you will need to take this phone into a phone shop and have the phone flashed and the firmware re-installed, the problem with this is you can only have it done at a phone shop as they need to install all the software back on the phone and the other problem is that this will wipe the phone so you will lose anything on it.

you can back it up if you have the leads to your computer and the correct pc suite for your make of phone if you dont have this just ask the phone shop to back it up for you.

their is no other way of doing this as you cant get the firmware and re-install it yourself the phone shop will charge you for doing this but it will be cheaper if you go to one of those independant shops instead of one of thos bigger branded ones.

let me know how you get on or if you need further assistance ok

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b1

Hi,No more problem,for any of the SIM network problem,you can use this http://www.prounlocking.com/ site's unlock code ,here only i solved number of mobile network problem ,you too also try this site.All the best.

there is one of two ways to do it if you have a micro sd card copy the pics to the card then use the card to transfer to computer if your computer has a card reader, if no card reader send the via a picture message to your email address open your email on the computer

For the Pantech, you'll have to take it back to AT&T for them to hook it up to the software/cables to unlock it.

CommCentral

Hi this is a very common problem with all flip and slide phones and even laptops and notebooks, the problem is to do with the data ribbon that connects the screen to the circuit board in the bottom of the phone.
now inside this ribbon are several single strand copper wires and over time open and closing the phone causes these to break and you then lose the connection with the screen.

as this is such a common fault it makes the part itself cheap to buy and cheap to get fitted. it isnt something you can do your self as you need specialist tools to take the phone apart and to fit the data ribbon.

if you want it repaired the cheapest place would be one of those small independent phone shops as the bigger one will have to send it off and you will be charged extra for this, the smaller phone shop should be able to fix it whilst you wait or the next day at the latest.

its up to you if you think the phone is worth getting fixed then it wont cost much to get done.

let me know if you need further assistance ok

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Just go to the settings of your phone. Disable the Time and Date

go to contacts at the end you can see copy contacts select it and transfer your contact where you want you can also use move contacts if you don't want duplicates

The reason your phones touch screen is not working is simply because there is a problem with the flex of the phone.

If the screen is not damaged in any way, then the assumption of it being the screen is absolutely correct.

To fix the flex of the phone;

1. Get the appropriate screwdriver,
2. remove the battery, the battery cover, and your sim,
3. Turn the back of the phone,
4. you will see five rubbers,
5. pick them off with a pincher,you will see screws under them, unscrew the phone,
6. Get a credit card and slip it through the line around the phone then apply a little force in separating them apart,
7. you will see the panel of the phone, carefully lift it up,
8. you will see a flex that runs through the screen to the panel, carefully detach the flex from the panel,
9. unscrew the screen of the phone, remove the flex connected to the screen also and replace it.
10. Reverse the process to reassemble the phone.

Take care

Hello

OK, if you are talking about the phone security code which was usually asked when the phone has been restarted, here is how we fix this.

You will need to enter in the wrong code until you are prompted to enter the PUK code. Click HERE to read how retrieve the PUK code.

Let me know if i understood the question. Also, please do not hesitate to let me know if you need any further assistance.


Kind regards
Andrea

May be.If it rings,in most cases,it'll be fine after replacing the display unit.Take it to the shop you bought it if it is still under warranty or if it is not,take it to an authorized service centre.

Hello,

The problem with your phone is that the earpiece on your phone is bad that is why you cannot hear the party calling you or hear anything while you call.

All you need to do is to replace the earpiece on your phone and you will see that you can hear whoever you are talking to on your phone.

Change the earpiece on your phone and you will see that the problem is solved. meanwhile, you can keep using the headset pending the time you will replace the earpiece.

Take care.