20 Most Recent Barnes & Noble Nook HD Questions & Answers

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Messenger will not open on nook

Delete the messenger app and reinstall. Should clear up any issues.
5/6/2020 12:15:11 AM • Barnes & Noble... • Answered on May 06, 2020
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How can i unlock my nook? theres nothing there 2 slide. i love my nook its only 2yrs old

Hello there, You can unlock your Nook tablet by resetting your device. Here is the link where you can get reset procedure. If you do not want to reset your device and want to find another solution then you can take nook support from experts or call nook customer service number given on the website.
3/22/2017 6:20:06 AM • Barnes & Noble... • Answered on Mar 22, 2017
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My nook says everything has stopped responding how do i get tothe page to reset to factory settings

There are two methods to reset your nook device: Just follow the link and reset with these simple steps Hard Reset Procedure For Nook Users
1/5/2017 10:21:07 AM • Barnes & Noble... • Answered on Jan 05, 2017
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Nook HD+ hard restart

Sadly, the only cure is to do a factory reset. BEFORE YOU DO THAT, realize that you may lose what you have put onto your Nook since you bought it. The good news, is that you can reclaim all the stuff you bought from Barnes&Nobel (nook.com). You only really lose the stuff you put on yourself. I suppose you have a backup of your personal stuff stored onto your computer. How do you do a hard reset? You press and HOLD the power button for about 20 seconds.
8/30/2016 8:22:26 PM • Barnes & Noble... • Answered on Aug 30, 2016
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Will not take a charge a

Barnes & Noble Nook HD Will not take a charge
7/1/2016 12:37:19 PM • Barnes & Noble... • Answered on Jul 01, 2016
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Credit card has expired

get a new credit card.
5/30/2016 7:49:33 PM • Barnes & Noble... • Answered on May 30, 2016
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Will not stay on unless the charger is plugged in

Your battery is failing. Either replace the tablet (if still under warranty), or get a new one. Save all that you can onto another computer, and move the stuff onto your new one. The Barnes and Noble items (ebooks and music) are saved under your account and password at the B&N site. While it is possible to rip open the tablet to replace the battery, is not recommended. It is a difficult task that will damage the case.
5/6/2016 10:03:25 PM • Barnes & Noble... • Answered on May 06, 2016
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Wont stay on unless charger plugged in. At100% charge

Your battery is failing. Laptops have the same problem. Either replace the tablet (if it is still under warranty), get a new one, or tear it open to get a new battery. If you get a new one, you can move all the non Barnes and Noble items onto your computer. Anything you bought from Barnes and Noble is stored under your account and password on their server. Then, do a factory reset on your old one. It is usually NOT WORTH IT to rip open a tablet to change the battery.
5/6/2016 9:59:09 PM • Barnes & Noble... • Answered on May 06, 2016
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My nook did a factory reset, where are my books?

If you log into Barnes and Noble under your account, you can retrieve all your items THAT YOU BOUGHT FROM BARNES AND NOBEL. Any thing else, (free ebooks from gutenberg.org for example.) are gone. You can back up photos, music, and non-Barnes and Noble items to your computer.
5/6/2016 9:49:50 PM • Barnes & Noble... • Answered on May 06, 2016
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My tablet did a factory reset. where are my books?

Was it made on its own without asking for you, info only by your dealer.!! Or if second hand bought maybe sometimes it can recovered by recoverysoftware
4/7/2016 5:17:55 AM • Barnes & Noble... • Answered on Apr 07, 2016
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How can i change my password if I don't know my old password

A nook cannot be used as a phone. Your Nook password is the same as your Barnes and Noble account. You can reset your nook and start anew, but you risk losing everything you have saved.
3/22/2016 6:31:50 PM • Barnes & Noble... • Answered on Mar 22, 2016
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Charges to 99% and nothing else

Batteries get like that after a lot of use. Nothing to worry about as long as it can still hold a charge.
3/22/2016 6:25:01 PM • Barnes & Noble... • Answered on Mar 22, 2016
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How do i get sound bavk on my nook?

Depends on how you've muted it.
3/17/2016 11:23:26 PM • Barnes & Noble... • Answered on Mar 17, 2016
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