20 Most Recent Kenmore 12.8 cu. ft. / 362 liter Chest Freezer 13312 Questions & Answers

the hinges are bad and need to be replace
go to sears.com and click on the parts link
there enter the complete model number or call them if you want 1-800-252-1698
check to see if hinges are still available

hope this was helpful

Kenmore 12.8 cu.... | Answered on Jun 21, 2018

if your freezer has the sping etc in each of the hinges, then yes take them off. If your freezer has a torshon bar type spring, DO NOT take the hinges off, as you will not get it back together

i have always replaced liners with the door attached. The lid of the freezer is going to bow out of shape when you remove all the screws and take the old lining off, so you need to replace the lining and leave the screws loose so you can realine the door bit by bit.
it is a bastard of a job, and i wish you all the best.

Kenmore 12.8 cu.... | Answered on Dec 15, 2014

Check the gasket for pinched areas.

Kenmore 12.8 cu.... | Answered on Sep 21, 2014

It's either a bad thermostat, or a bad compressor kicking out on overload. There are other rare possibilities. A multi meter is the best way to check the thermostat (using ohms), but if you don't have one then you can unplug the box and wire around the thermostat and the plug the box back in to see if it runs longer. If so, then unplug the box and replace the thermostat. If you are unfamiliar with wiring then call a technician. Electricity can kill you if you don't know what you're doing, so don't chance it if you don't know anything about it.

Kenmore 12.8 cu.... | Answered on Jun 22, 2014

If it is not getting cold I would first check the t-stat to see if it is operational only after seeing if there is power to the t-stat. If it is good then you most likely have a compressor problem. Check the overload on the compressor under the black cover on the side of the compressor if power is getting through that and still not running then comp is shot.

good luck

Kenmore 12.8 cu.... | Answered on Apr 13, 2014


There can be many reasons why your refrigerator is freezing your food. To see what could be happening and to figure out how to possibly fix your problem. Take a look at this tip which contains many of the causes and solutions to fix the problems.

Refrigerator is Too Cold and Freezing Food


Kenmore 12.8 cu.... | Answered on Mar 10, 2014

The first thing you want to ensure is that power is actually getting into the unit. i suggest that you do that by plugging a night light into the outlet and verify the presence or power. If no power, check your breakers. If power is present note that A chest freezer has only two working parts; the start relay that help the compressor start and a compressor. If you are getting clicking sound, your start relay may be out (inexpensive if you can buy it and install it yourself) or a bad compressor. if you need to call a tech for the repair, you may be able to purchase a new chest freezer that now consume HALF the power and for less than cost of repair.

Kenmore 12.8 cu.... | Answered on Mar 04, 2014

Where does this module get installed? In the rear or the door of my freezer. 216979600


Kenmore 12.8 cu.... | Answered on Jan 30, 2014

no, they do not make a longer wire harness

Kenmore 12.8 cu.... | Answered on Nov 06, 2013

you can put insulation over the wires no problem at all, the insulation it would have been is prob styrean. you can buy it in different thickness sheets

Kenmore 12.8 cu.... | Answered on Nov 05, 2013

Mae sure you leave the freezer upright for 24hours before you operate as the oil from the compressor drains out and you will ruin your freezer.

Kenmore 12.8 cu.... | Answered on Oct 18, 2013

Find the model number which is usually on the back , and call appliance part places .

Kenmore 12.8 cu.... | Answered on Oct 09, 2013

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