20 Most Recent Saeco Stratos Coffee Maker, Espresso Machine - Page 9 Questions & Answers


Why would Saeco suggest descaling a coffee maker that has never been used? Sounds like you were given answer b. to question a. That cold water has to be coming from somewhere. If not the water tank (or a defective seal) there has to be an identifiable source.

Saeco Coffee... | Answered on Jan 30, 2018


If the pump does not come on when you request water through the steam wand, then the pump is either ready to go out, or you have a blockage in one of the solenoids in the water circuit. Most likely, the milk frothing attachment that uses a solenoid to activate it, is blocked by calcium build up. The only way to solve this issue, is to open the machine up, and start at the water inlet and work your way back to the front of the machine. Top left side has a solenoid that is most likely blocked. May need to locate an authorized service center.

Saeco Coffee... | Answered on Jan 30, 2018


Display screen will need to be replaced, since this is a rather old machine, they may not be able to get new display screens, but you can find them on Ebay. The computer is a multi layered style, power board, CPU, then display screen held in with 16 pins.

Saeco Coffee... | Answered on Jan 30, 2018


Hello, Rob -

Saeco is a brand name of Philips.

This is the link to the Philips Australia web site:
https://www.philips.com.au/?locale_code=en_us&remember_locale=en_au

On that web site you can choose the link for Support (near the top of the web page.)

Move your computer cursor down the drop down menu and left click on Service Centre Location.

In the drop down menu for service centres, left click on Household Products. Scroll down the drop down menu which appears to find repair centres in the Melbourne area. When you left click on a service centre business name, you will see a map showing where the repair centre is located.

Note: I am answering your question from the USA.

Saeco Coffee... | Answered on Jan 01, 2018


There may be a problem with either the pump or the tubes from pump to brew unit.. This is around a 15 bar pressure machine and water should be flowing as normal as long as the pump is working properly and the tubes from it are clear.
Check the outlet from the brew unit as old coffee oils etc can build up in places you can't normally see (or clean) without your knowledge.
Is the machine making the same 'vibrating' pumping sound when its pumping??. If not the pump, which is quite a simple thing may be 'gummed up' mechanically and it may be not the waterways - descaling should keep those clean if you use proper descaler..
Cheers
Mike

Saeco Coffee... | Answered on Dec 20, 2017


Have you contacted the manufacturer thru their website? their tech support would be first place to ask what problem solution is .

Saeco Coffee... | Answered on Dec 20, 2017


Hi
Circuit breakers are there for one purpose only - to shut a machine down if its electrically faulty. They are there to protect you not annoy you.

Turning the breakers on or replacing them does not fix the problem, it only hides it as it will do it again next time.

Suggest you have the machine looked at by a Saeco tech - they will be able to see what is causing the machine to shut down - you can choose to repair or replace depending on repair cost and age of the unit.

Despite having 2 Saeco, and 4 Delonghi machines, I choose to use a Cafitaly capsule machine now - works every time, I refill the capsules too, so a cup costs me about 9c instead of the usual 30 -50c when capsules are in a 10 pack.
Cheers
Mike

Saeco Coffee... | Answered on Dec 11, 2017


Hi
not sure if that model has an electronic or manual steam valve - if electronic, it may be leaking slightly. If manual, its either not being turned right off or it also has a leak which allows water to get past it... eg - a leaking tap.
Ring your Saeco dealer, explain whats going on - should noit be too much to have fixed.
Cheers
Mike

Saeco Coffee... | Answered on Dec 11, 2017

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