20 Most Recent Kenmore 64802 Top Freezer Refrigerator Questions & Answers


I have a Whirlpool Top-mount refrigerator. Whirlpool also manufactures many of the Kenmore refrigerators.

A few weeks ago I noticed a puddle of water on the top right shelf in the refrigerator section. I figured out that it must be the water that forms during the defrost cycle and normally drains down through a tube in the back into an evaporator tray beneath the refrigerator. Something was preventing the water from draining away and instead it was dripping through the overflow holes from the freezer into the refrigerator section.

I emptied the freezer and took off the back panel. It actually wouldn't come off at first because all the water beneath the defrost heater which should have been draining out the drain hole was frozen into one solid block of ice. I used a hair dryer to melt the ice (took a while - be patient) and then took off the panel.

To melt all the rest of the ice in the drain tube I used the hair dryer. To clear out the ice in the drain tube, I used a turkey baster and kept putting down hot water until I heard water making it down to the evaporator tray beneath the refrigerator.

The following mod is "try at your own risk" (I wouldn't do this if you still have warranty coverage - call a tech instead):
I made this modification to prevent the problem from recurring (at least that's the hope): Wrapped a piece of wire (unbent a large paper clip) around the defrost cycle heater and stuck it into the drain hole. The theory is that the wire will heat up every time the defrost cycle runs and will keep the drain hole from freezing shut.

One thing I noticed during this repair concerns the drip pan beneath the defrost heater in the freezer (this is the pan that collects the water that is melted off the coils during defrosting). The drip pan does not seem to be angled properly so that the water will drain normally towards the drain hole. I guess water could remain behind then freeze later. I reported this to Whirlpool.

Kenmore 64802... | Answered on Jul 13, 2020


BACK OF THE FRIDGE IS THE WATER VALVE. UNPLUG THE OUTLET WATER OF THE VALVES, LEAVE THE INLET CONNECTED. APPLY 120 TO THE VALVE AND SEE IF WATER COMES OUT. MOST LIKELY YOU HAVE TWO VALVE, WATER AND ICE. IF THEY BOTH WORK, YOU HAVE A BAD MODULE IN THE ICEMAKER

TIMOTHY DO 714-334-1998

Kenmore 64802... | Answered on Jul 02, 2020


my freezer is over freezing and my fridge is not cold. I have a whirlpool where the freezer is on top and the fridge is on the bottom. I need guidence in trying to figure out the problem.

Kenmore 64802... | Answered on Oct 12, 2017


Your refrigerator could not be rescued from drowning. Two feet of water did it in.

Kenmore 64802... | Answered on May 02, 2017


between the door and freezer is very hot, and the refrigerator is not that cold and the freezing is freezing but not that well, ice cream is soft but meat freeze and ice is not melting. Also behind the fridge at the bottom is very hot.

Kenmore 64802... | Answered on Feb 01, 2017


get to a refrigeration and airconditioning parts supplies near you. they'll order the gasket for you. thanks.

Kenmore 64802... | Answered on Mar 04, 2016


Hello,

That sound as if the defrost drain is blocked. This tip i wrote will help ya get to and check/clean the drain http://www.fixya.com/support/r9945686-check_when_refrig_cools_ok_but_leaks



GENE

Kenmore 64802... | Answered on Jan 02, 2016


Hello Mr. Groeger,

I was not able to match the model number for your refrigerator, but given the age of the unit, the number may have been discontinued or changed. I am going to assume that the unit has a defrosting system.

If you have it, refer to your owner's manual. There should also be a schematic of the unit attached on the back or near the bottom.

At 28 years old, there could be multiple issues, but if you are handy and familiar with a volt-ohm-meter, you can check some items yourself.

1. Make sure the compressor is indeed running. Before you unplug the unit, check the evaporator fan inside the freezer compartment to be sure it runs. If the compressor or fan isn't running, it's possible that a component in the defrost system is preventing the compressor from running.

-----Turn off the power and unplug the unit to check these items-----------

2. Check the defrost thermostat - it is located in the freezer compartment but will require that remove the back or side panel in the freezer to expose the evaporator coil.

3. Check the defrost timer - they are usually located near the compressor but you may have to hunt a little

4. Check the defrost heating element - it is also located in the freezer compartment and requires that the panel covering the evaporator (coil) be removed. Once you expose the evaporator, it's possible that the coil will be completely iced up which is a symptom of a defrost system problem.

5. Look for any burnt wiring in the freezer compartment. When a defrost thermostat fails they will sometimes burn out.

6. If all these items are ok, you may have to check the compressor circuit or look for a refrigerant leak (if the compressor won't run).

Here is a link to some standard parts for a typical refrigerator. If you find a bad part, you could contact this company or any other you wish. I do not work for this company.


http://www.appliancepartspros.com/search.aspx?model=8604481

Kenmore 64802... | Answered on Jul 15, 2015


Hi,

Check out these tips...they can help you figure out whats going wrong with your refrigerator and why it is not cooling

Refrigerator not Cooling or Fridge not Cooling

How to Defrost Refrigerator Defrost Timer Problem

Water Running in refrigerator from Freezer


Refrigerator or Freezer not Cooling or Getting Cold

heatman101

Kenmore 64802... | Answered on Mar 19, 2015


if its both sides and the top... possible causes; door not sealing all the way around, icemaker stalling and heating raising temp in freezer, or the airflow is blocked.... if it is frosting only on the back wall its a defrost issue..... more info is needed to narrow this down for you

Kenmore 64802... | Answered on Oct 10, 2014

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