20 Most Recent Kenmore 64802 Top Freezer Refrigerator Questions & Answers

my freezer is over freezing and my fridge is not cold. I have a whirlpool where the freezer is on top and the fridge is on the bottom. I need guidence in trying to figure out the problem.

Kenmore 64802... | Answered on Oct 12, 2017

Your refrigerator could not be rescued from drowning. Two feet of water did it in.

Kenmore 64802... | Answered on May 02, 2017

between the door and freezer is very hot, and the refrigerator is not that cold and the freezing is freezing but not that well, ice cream is soft but meat freeze and ice is not melting. Also behind the fridge at the bottom is very hot.

Kenmore 64802... | Answered on Feb 01, 2017

get to a refrigeration and airconditioning parts supplies near you. they'll order the gasket for you. thanks.

Kenmore 64802... | Answered on Mar 04, 2016


That sound as if the defrost drain is blocked. This tip i wrote will help ya get to and check/clean the drain http://www.fixya.com/support/r9945686-check_when_refrig_cools_ok_but_leaks


Kenmore 64802... | Answered on Jan 02, 2016

Hello Mr. Groeger,

I was not able to match the model number for your refrigerator, but given the age of the unit, the number may have been discontinued or changed. I am going to assume that the unit has a defrosting system.

If you have it, refer to your owner's manual. There should also be a schematic of the unit attached on the back or near the bottom.

At 28 years old, there could be multiple issues, but if you are handy and familiar with a volt-ohm-meter, you can check some items yourself.

1. Make sure the compressor is indeed running. Before you unplug the unit, check the evaporator fan inside the freezer compartment to be sure it runs. If the compressor or fan isn't running, it's possible that a component in the defrost system is preventing the compressor from running.

-----Turn off the power and unplug the unit to check these items-----------

2. Check the defrost thermostat - it is located in the freezer compartment but will require that remove the back or side panel in the freezer to expose the evaporator coil.

3. Check the defrost timer - they are usually located near the compressor but you may have to hunt a little

4. Check the defrost heating element - it is also located in the freezer compartment and requires that the panel covering the evaporator (coil) be removed. Once you expose the evaporator, it's possible that the coil will be completely iced up which is a symptom of a defrost system problem.

5. Look for any burnt wiring in the freezer compartment. When a defrost thermostat fails they will sometimes burn out.

6. If all these items are ok, you may have to check the compressor circuit or look for a refrigerant leak (if the compressor won't run).

Here is a link to some standard parts for a typical refrigerator. If you find a bad part, you could contact this company or any other you wish. I do not work for this company.


Kenmore 64802... | Answered on Jul 15, 2015


Check out these tips...they can help you figure out whats going wrong with your refrigerator and why it is not cooling

Refrigerator not Cooling or Fridge not Cooling

How to Defrost Refrigerator Defrost Timer Problem

Water Running in refrigerator from Freezer

Refrigerator or Freezer not Cooling or Getting Cold


Kenmore 64802... | Answered on Mar 19, 2015

if its both sides and the top... possible causes; door not sealing all the way around, icemaker stalling and heating raising temp in freezer, or the airflow is blocked.... if it is frosting only on the back wall its a defrost issue..... more info is needed to narrow this down for you

Kenmore 64802... | Answered on Oct 10, 2014

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