20 Most Recent Saeco Vienna Espresso Machine Questions & Answers


HiI had the same problem and could solve it but i had take the machine apart.Under boiler you have 2 thermo fuses that can be resetted. After reset i have checked if boiler get 220volt, It did for a short while but the fuses goes off again.That means boiler is ok, it gets hot but fuses goes of due to temperature reach over 170 degrees celcius. That means that the power is olways on to the heater and doesnt stop to heat.In diagnostic i could see that the temperature sensor does show the high temperature. That means that temp. sensor is ok which leads to the controller of the power to boiler. On the board i found big heatsink and a triac atached to it. I soldered it out and measure that it was spoiled.Ordered new one for 3 euro. Soldered new one on the board and the problem was solved.Original was BTA16-700CW but they didnt have it so i replaced it with BTA16-600CW, difference is that original one can handle 700volt the new one 600, but there is only 220volt it will controll anyway so that was ok.I atach a picture.Regards, Pawel 4_19_2012_8_13_33_pm.jpg4_19_2012_8_14_31_pm.jpg

Saeco Vienna... • Answered on Dec 21, 2016


I am not familiar with this problem. It would seem that the brewgroup does not function correctly. Take the brewgroup out and clean it carefully. Inside you will see several more or less vertical grooves in which the mechanism does its work. Put some vaseline into these grooves, sothat it moves more easily. Mind: ONLY vaseline is allowed! This may help. It is a good idea to do this at regular intervals anyway. Good luck!

Saeco Vienna... • Answered on May 04, 2016


Hi Its hard to say with what you have said, but if the brew unit was cycling slowly, it may be the board. Close the door and make sure that everything is in but the brew unit. Turn the machine on and see if it cycles the gear in back to the starting point. It may take a few minutes to cycle if its the board. If it returns its the board. I have some boards.

Saeco Vienna... • Answered on Jul 15, 2015


Sorry, I cannot solve this problem. I know about the mechanics of the Vienna, not about the electronics. Bob Hempenius

Saeco Vienna... • Answered on Feb 11, 2015


This is an easy fix for a 14$. The seal at the water tank connection is worn. Take the water tank off. There is a round flat topped plastic retainer. Pry off the retainer (comes off easily). You will see a black round o-ring made to fit on a channel. Remove the o-ring and replace.Two minutes and you are without water leaks. I do not remove the tank to fill anymore, I use a pitcher instead. Part number 3 in this diagram.http://www.partsguru.com/user/VIENNA%20PLUS%20DIAGRAM.pdf

Saeco Vienna... • Answered on Jan 06, 2015


A little more info would be helpful. When you say" turn on" do you mean there is no power or do you mean the machine will not cycle when the brew button is pushed? Also, is the red light on if there is power? If there is no A.C. power that would mean the fusible link or thermistor has opened. Do of course make sure there is power at the outlet, even experts get fooled by panel breakers being tripped ha!

Saeco Vienna... • Answered on Jun 17, 2014


Hi, it might be the 2 rubber o'rings that are fit on the injection pipe that need to be replaced. This part inject the hot water inside the brew group. If you remove the group, you will be able to see it, with its two o'rings (generally orange color). Try to replace them both. Hope that helps.

Saeco Vienna... • Answered on Jun 17, 2014


Shut down the machine and then clean it up....either something has worn off, or the coffee sediments are stuck inbetween. Try to disembe that part that squeels, clean it up and return it back properly.

Saeco Vienna... • Answered on Jun 14, 2014


The machine is made to grind WHOLE bean. Why are you trying to bypass the grinder? The machine measures both bean grinder and water with timing.

Saeco Vienna... • Answered on May 09, 2014


The dose setting is high The coffee is too fine The circuit is not primed The brew grup is dirty

Saeco Vienna... • Answered on May 07, 2014

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