Hi Jo-Anne, it's Jack at Dyson.
It's normal for the casing of the vacuum to become warm in use, especially if you're running your DC44 on Boost mode. The battery and motor are located below and above the handgrip, to ensure the vacuum is balanced for high-up and low-down cleaning.
DC44 is engineered to make a pulsing noise and shut down for protection if a blockage is causing it to overheat. It sounds like your vacuum is working correctly - but if you're still concerned, please get in touch with our experts for some help with diagnostic checks. You can reach us on 800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Hi Julie, it's Jack at Dyson.
I'm glad to hear you've been able to resolve the issue and empty your DC44's clear bin. For reference, the correct way to empty the machine after use is shown in our official Getting started video guide.
If you'd like advice from our experts at any point, you can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Hi there, it's Jack at Dyson.
Like all current Dyson cordless and handheld vacuums, the latest version of DC44 features a battery which is fixed in place, and isn't designed to be removable on a day to day basis. This helps ensure a robust connection between the battery and the main body assembly.
Between uses, you can recharge the vacuum in the wall-mounted docking station, or plug the charger cord directly into the machine.
It is possible to remove the battery if you ever happen to need to replace it with a new one, but otherwise we would advise against removing it from the machine.
I hope this helps, but if you'd like further advice from our experts, you can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
You can also find a lot of useful advice on using and maintaining your machine by visiting http://www.dyson.com , clicking 'Support' and selecting your machine from the list.
Hi there, it's Jack at Dyson.
The issues with your DC44 Animal sound unusual, and we'd like to take some further details. If a replacement part is needed, we can also confirm if your machine is within our 2-year warranty period.
When your machine is fully charged and easily to hand, please call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). Our experts will be happy to run you through some quick diagnostic checks to help determine the best course of action.
Hi there, it's Jack at Dyson.
The issue you've described sounds very odd, and we'd like to take some further details. If a replacement part is needed, we can also confirm if your machine is within our 2-year warranty period.
When your machine is fully charged and easily to hand, please call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). Our experts will be happy to run you through some quick diagnostic checks to help determine the best course of action.
Hi there, it's Jack at Dyson.
I'm sorry to hear you're having difficulty with your DC44 machines. We'd like to take some further details to understand more about the issue.
Can you reply to confirm where you're based, so I can put you in touch with the correct local Dyson support team?
