20 Most Recent Dyson DC44 Animal Cordless Vacuum - Page 3 Questions & Answers

Hi, This is not something that we would recommend anyone doing and we would be unable to offer you any support or assistance in this matter. Best wishes, Allan

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HiJulie You can find the manual for the DC-44 here https://www.dyson.co.uk/medialibrary/Files/Dyson/Support/downloads/UK/floorcare/Manuals/DC44_Animal_Manual.pdf Losing suction pretty much overnight is most likely due to a blockage in the system somewhere. Things like small wads of crumpled paper can transform into amazingly strong blockage of structures one they get into a hose or tube. The manual doesn't go into much detail on clearing blockages, so I'll summarize it as

1. take apart all the parts that unclip from each other. Look through where you can, remove debris you find.
2. Most of the eyeball directions to cover are on page 4 of the PDF.
3. If you see a blockage that won't cooperate and shake out, I favor a wire coat hanger bent into marshmallow-roaster shape, with the hook bent into a straight point with a small half-circle hook at the end (needle nose pliers work well here) Snake the wire down the tube to the obstruction and see if you can either push it, or hook the wire loop in and pull it out. Hoping this helps! Good Luck D

Hi Dale, This will indeed need an axel and these are typical made available together with a wheel from Dyson directly. If your machine is under guarantee Dyson will likely replace the entire soleplate for you (if that is where it has fallen from). Please contact the Dyson helpline on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand. I hope this is useful. Kind regards, Allan

Hi there, You absolutely right to wash the filter and this is recommended approximately once a month on a smaller machine such a cordless. The surging or pulsating noise is caused by a restriction in airflow which is usually an indication of a blockage. If this is happening since the filter was washed then the immediate thought would be whether or not it was dried sufficiently before being replaced and whether or not detergents were used. Detergents of any kind are a 'no' when washing our filters, which need to be done in cold water only. Overall though, if the machine is pulsating we would recommend having a look at the following video (please note the model in the video is different but the principal remains the same). I hope this helps but If you continue to have difficulty, please give the Dyson Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand.

Hi there, it's Jack at Dyson. I'm sorry to hear about the difficulty you've experienced with your DC44 Animal. In order to diagnose the cause of the issue and determine the correct resolution, we'd need to take you through some quick troubleshooting checks when you have your machine to hand. When you have a moment, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). If a replacement part is needed, we can also confirm if this is covered under our 2-year parts and labour guarantee.

Hi there, it's Jack at Dyson. If your DC44 won't run when you hold the trigger down, but displays a solid green light, this indicates that the battery is out of power. If this continues after you've connected the machine to the charger cord for at least 5.5 hours to recharge fully, it suggests that there could be a fault with the charger, battery or main body. When you have your DC44 to hand I would encourage to you call the Dyson Customer Helpline so our experts can talk you through some simple diagnostic checks. Once we're clear which part is affected, we can confirm if a replacement is covered under your Dyson warranty. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). We'll look forward to speaking with you.

Hi Malgorzata, it's Jack at Dyson. I'm sorry to hear your machine isn't charging. In order to confirm whether the fault lies with the charger, battery or main body, our experts would need to talk you through some simple diagnostic checks when you have your DC44 easily to hand. When convenient, please give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). We'll look forward to speaking with you.

Hi Chad, it's Jack at Dyson. The non-filter side of the Ball shell isn't designed to be removed by the user. Ordinarily if the changeover valve hose was damaged we would arrange for this to be repaired by a qualified Dyson engineer. As long as the machine has been used and maintained according to the User guide, the repair may be covered under your Dyson guarantee. Please note, if your machine is within the Dyson guarantee period and you dismantle the vacuum any further than is shown in the User guide, you may void any remaining cover. I would encourage you to contact the Dyson Customer Helpline directly to discuss your options for repair. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). We'll look forward to speaking with you.

Hi Lauren, it's Jack at Dyson. DC44 has twice the suction of other cordless vacuums, and we certainly wouldn't expect concerns about performance. Boost mode provides 8 minutes of highest suction power for really stubborn dirt or clinging pet hair, but for day to day vacuuming normal mode should be sufficient. From your description it sounds like your machine may have a blockage in the floor tool, wand or bin inlet. Without suction to carry debris through the machine and into the clear bin, hair may be more likely to wrap around the brush bar. We're happy to help you check for this, and to remove any obstructions. You may also want to wash the filter if this hasn't been done recently. We recommend doing this at least once a month, using cold water without detergent: When you have your DC44 fully-charged and near to hand, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). We look forward to providing further assistance.

Hi there, it's Jack at Dyson. This sounds very unusual - in order to confirm why your DC44 may not be charging via the In-car charger, we'd need to take you through some simple diagnostic checks when you have your machine easily to hand. When you have a moment, please contact our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). We'll look forward to speaking with you.

Hi there, it's Jack at Dyson. I'm sorry to hear you're having difficulty with your new DC44 - the motorised heads should definitely not be rotating when attached to the vacuum for storage. They should only rotate when you're holding down the on/off trigger and using the vacuum for cleaning. I'm confident we can resolve this for you, and as your machine is so new it should be well within our free 2-year parts and labour cordless guarantee. Please email me directly at [email protected] so I can take some further details. I'll look forward to hearing from you.

I don't keep mine plugged in, but that's because I haven't mounted the charger on the wall. I think rechargeable batteries are smart enough nowadays to allow for an appliance to be constantly plugged in.

Do not leave it to recharge overnight! Try recharging it again but just for the time it needs, and then unplug. Then try vacuuming. This worked for me when I had the same problem.

http://www.dyson.com/support/dc44/dc44-animal The Dyson Helpline is available during the following times (CST): 1-866-MY-DYSON (1-866-693-9766) Monday - Friday: 8am - 8pm Saturday: 9am - 6pm I’m happy to help further over the phone at https://www.6ya.com/expert/charles_6bf94c079488b145

You should take it to your local vacuum repair shop and have them listen to it. It sounds like it could be your motor burning up.

Hi there, it's Jack at Dyson. If your DC44 seems to be working intermittently, we would need to take you through some quick diagnostic checks when you have your vacuum full charged and near to hand. When you have a moment, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). If a replacement part is needed, we can also confirm if this is covered under our 2-year guarantee.

Hi there, it's Jack at Dyson. To help remove any odours from your DC44, we'd recommend giving the filter a wash using cold water without detergent, and allowing this to dry completely for at least 24 hours before replacing it. The correct way to do this is shown in the video below. You can also remove the clear bin from the cyclone pack, as shown here: This will allow you to wipe any clinging dust particles or residue from the inside of the clear bin with a soft damp cloth. Please ensure the bin is completely dry before reassembling it, and do not attempt to wash or submerge the bin as this could cause damage. You can also use a dry cloth or soft brush to remove any dust or debris from the shroud (the section of the cyclone pack with the small holes in). This should help, but if you'd like further advice you're welcome to give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

I had the same problem earlier today. By chance I plugged it in again to the recharger, but this time, just the battery, and it started recharging again! It did a full recharge, and what do you know, the vacuum works again! I had left it in the recharger all night originally and it didn't like that it seems. So recharging it again, just was the battery and when it had finished recharging, attached it to the motor part and it worked perfectly. Hope this helps someone else.