Vtech V.Smile TV Learning System "reset button cyber pocket" Questions

...reset button in it. my daughters did the same thing and i just reset the system and it works fine. I had the same problem ..i put new batteries in it and cleaned the contacts of the game with rubbing ...

...button in it, push it to reset. It worked on my daughters. i just bought this vtech for my son and the screen isn't working. Any suggestions on how I can fix this? I put in new batteries and I press ...

reset button" stated in some of the posts. here is the manual if you don't already have it http://www.vtechkids.com/_f/_pw/_manual/V.Smile%20Cyber%20Pocket.pdf resetting that is apparently just a case