Coby MP-C951 Digital Media Player "hard reset fix microphone" Questions

...reset,format,firmware upgrade...still not works when i start it up..it jumps to recording and nothing works from there...if anyone has those files...or a solution..please help me I'm afraid I don't ...

...hard reset the device by Open it up look for the largest IC, usually a samsung Ground of pins 3 and 4 (hold the ic facing you where you can read the print on it, then count 3 pins from the top left) ...