Radio Shack Pro-95 Handheld Scanner "keyboard working seems locked" Questions

...keyboard. To UNLOCK it, power the scanner ON and then press the FUNC and key (picture) keys. If that doesn't work you will need to RESET the scanner. To do this, power the scanner OFF, then press ...

...seems to be locked, sound and squelch work fine but not a single button, I've tried the reset button several times. Any help would be greatly appreciated. Look at the keyboard and find the button the ...