Hi
Excess water going into the drip tray is usually an indication of the grind being to coarse. If your pucks are not solid but just fall apart this is the case. When the grinder is grinding, turn the big knob in the bean hopper down 2 numbers smaller and see if this changed. If you have a second knob in the bean hopper change the to the plus side, but not all the way to the plus. Do this first before you change the grind setting. Excess air between the grind allows more water in the brew unit and when it is done it goes into the drip tray.
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