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There is a Pin hole on one side of the headrest in the plastic base. You have someone put a small Allen wrench in the hole till it presses against the metal spring and also on the release on the other side, then pull the headrest out. You will have to press on the spring to put the head rest back in also.
When you lift the headrest to the up position on the plastic sleves at
the bottom of the metal rods for the headrest you should find a small
hole on one side.Take a small pin or nail and push in the hole and lift
up that will release the headrest
Most volvo headrest can be removed by releasing the catches which are on the back of the headrest on some models and on the front on others I believe on 960 they are on the back. To release the seat on a 960 look where the shafts should be then follow it down on the back where the seat back top stops then goes in press around that area you should be able to find the catch there pull up on the headrest while releasing the catch you have to do this on both sides. The headrest should come off this also works on 740 and 760 series the volvo 780 is a different story the only way to get the headrest off on that is to disassemble the seat
There is a plastic cover, about 1 1/8" diameter, on the base of the post on each side. You can remove it with a screw driver by carefully prising upwards at the edge. They just clip down.
Once these are lifted away from the seat, you will see the wire clip that locks the headrest into the seat. Remove the clip on each post, and you can then remove the headrest.
Reassembly is the reverse.
Look at the top of ur seat, between the two shafts of ur headrest. Beside one of the posts is a black plastic base on which one side has a button u push. That allows u to remove the headrest. U might have to jimmy side to side a bit as they are somewhat hard to remove at times, just do so with ur finger pushing the release mechanism.