Sliding door what does the latch mechanism look like? sounds silly but nothing I can see on the door edge looks as though it moves

There are several possible causes for a rear sliding door that won't open on a Ford Grand C-Max, including a malfunctioning latch, a broken cable, or a damaged handle. Here are some steps you can try to open the door:

1. Try using the interior or exterior handle: If the handle feels loose or doesn't move smoothly, it could indicate a problem with the latch or cable. If the handle feels normal but the door won't open, move on to step 2.
2. Check the child lock: Make sure the child lock on the door is not engaged, as this can prevent the door from opening from the inside. The child lock is usually located on the edge of the door, near the latch.
3. Use the key fob: Press the unlock button on your key fob to see if the door will unlock and open. If it doesn't, move on to step 4.
4. Check the fuse: Look for the fuse box on your Ford Grand C-Max and locate the fuse for the power sliding door. Check the fuse to see if it's blown, and replace it if necessary.
5. Try manually unlocking the door: If all else fails, you can try manually unlocking the door by removing the door panel and accessing the latch mechanism. This can be a complicated process, so it may be best to take the vehicle to a professional mechanic or Ford dealer for assistance.

Overall, if you are not familiar with automotive repairs, it may be best to take the vehicle to a mechanic or Ford dealer to diagnose and repair the issue.

Try an obvious thing first. Check the actual runner channels on the body of the vehicle aren't full of dirt and rubbish. I've been caught out by silly stuff like that!
This sounds like it might be an issue with the 'Automatic' part of the door. Does the Auto close still work? Something might have come loose inside the mechanism and is blocking the doors movement.
If the door was off it's tracks the door wouldn't sit right when closed and you would have trouble locking it. The door would look either twisted, where the door gap is wider at one end than the other, or it would sit further out at the top or bottom as you look down the side of the vehicle, where it's jumped out of its runners.

is child lock engaged --and to pop the latch use a screw driver to push to release

Hey Susan,
Sounds like the latch/lock mechanism in the door is stuck in the "locked" position...you can look at the door lock, if the latch piece is in the way of the vehicle latch piece, you can move it out of the way with your hand/fingers. There should be nothing blocking the door latch mechanism..I hope this is clear enough...

You need to see if the latch bar ( curved metal piece that holds onto the strike bolt ) is in the closed position - if so, you'll need a helper to open it. You should also check to see if it is lubricated, which can keep it from latching.
When you look into the latch assembly, you should see a clear pathway for the striker bolt to enter the assembly. If there is a bar ( or hook ) blocking it, then you can use a flat blade screwdriver to move it to the open position. Insert the screwdriver into the latch assembly where you can pry on the inside of the hook, using the body of the door for leverage. position your screwdriver and then have your helper pull ( or push ) the outside door button / handle as you apply a small amount of pressure to the inside of the hook - the hook should easily slide out of the way. If it is hard to move, you'll need to spray some lubrication into the latch assembly. You can buy a can of white lithium grease in a spray can that will do the job.
There is a certain angle you'll need to pry in to get the latch to open - you may need to place the blade of the screwdriver through the hook and on the outside edge of the door or outside edge of the latch assembly, then gently push the screwdriver handle towards the outside of the van as the handle/ button is used.
Hope this helps!!

take the panel off the other side door and have a look and compair the two, though there is a small part between the two mechanisms that maybe missing

I think the child safety lock is engaged. Look in your owner manual how to disengage. It is near the latch on the edge of the door. Look for the yellow label.

rotate counterclockwise to disengage child lock.

My van Started doing this exact same thing today same year, model, have you found a solution yet?

Look at the door latch if the latch is in the lock position the stricker will not go into the latch to close the door, the latch should have a clear path all the way into the latch, if it don't get a screw driver put it in the latch hold the handle as to open the door and slide the hook in the latch out, that should reset the latch.Good luck.

sounds like the spring has gone bad.the spring pulls it open when you pull the handel.or has come un done. if the spring is gone it should move freely.if not some grease should do