This is an EXTREMELY common problem on this and many other Jeep vehicles with the similar latch design.
How to fix it:
You're going to need two people. One needs to be sitting in the trunk area, pushing the hatch outwards with a decent amount of force. The other, needs to be outside pulling the handle up and pushing in, and then pulling back.
Once you get it open, apply grease or your choice of penetrating agent to the entire latch system. Though, in some cases, it could just be that something got caught in between the latch and the trunk as the tailgate shut and thats why it got stuck.
Good luck!
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