Ignition key will not turn over it is locked - 2000 Chrysler Town & Country

The electrical part or the key lock cylinder part ?
Ignition Key Cannot Be Removed from the Ignition Lock Cylinder
Did you review the Steering Wheel and Column Description and Operation and perform the necessary inspections?
Go to Step 2
Go to Steering Wheel and Column Description and Operation

2

Verify the key cannot be removed from the ignition lock cylinder.
Is the key stuck in the lock cylinder?
Go to Step 3
System OK

3

Is the vehicle equipped with a manual transmission?
Go to Step 6
Go to Step 4

4

Turn the ignition key to the OFF position.
Can the key be turned to the OFF position and be removed?
Go to Step 6
Go to Step 5

5

Verify the adjustment of the automatic transmission cable. Refer to Shift Control Linkage Adjustment in Automatic Transmission - 5L40-E/5L50-E.
System OK
Go to Step 6
Ignition Can/Cannot Be Turned Off with Transmission in Any Gear
Operate the system.
Does the system operate normally?
Go to Testing for Intermittent Conditions and Poor Connections
Go to Step 2

2

1. Push the ignition lock cylinder control actuator release button which is on the underside of the ignition key cylinder.
2. Turn the key to the OFF position and remove the key.

Were you able to turn the key to the OFF position and remove the key?
Go to Step 3
Go to Lock System Does Not Lock

3

1. Turn OFF the ignition.
2. Disconnect the ignition lock cylinder control actuator.
3. Turn ON the ignition, with the engine OFF.
4. Connect a test lamp between the battery positive voltage circuit and the ignition key/shifter interlock switch supply voltage circuit of the ignition lock cylinder control actuator with a test lamp.

Does the test lamp illuminate?
Go to Step 8
Go to Step 4

1. Close the vehicle doors.
2. Turn OFF the ignition.
3. Remove the key from the ignition.
4. Press and hold the driver side door lock switch to UNLOCK position.
5. Insert the ignition key into the ignition lock cylinder and remove the key. (Do not turn the ignition key in the lock cylinder.)
6. Insert the ignition key into the ignition lock cylinder and remove the key. (Do not turn the ignition key in the lock cylinder.)
7. Insert the ignition key into the ignition lock cylinder. (Do not turn the ignition key in the lock cylinder.) Leave the ignition key in the ignition lock cylinder.
8. Release the door lock switch. The vehicle will sound three beeps in order to verify the Program Mode has been activated.
9. Press the LOCK and UNLOCK buttons together on the keyless entry transmitter and hold until the vehicle beeps twice to verify that the transmitter has been successfully programmed (this take approximately 15 seconds).
10. Perform the previous step to program up to four transmitters (including your old ones). 11. Remove the ignition key in order to exit the Program Mode.

IGNITION KEY WILL NOT RELEASE

It can be faulty ignition lock cylinder. I suggest to wiggle the steering wheel a bit and see if the key gets released out. If that is not helping then first turn steering wheel to right and try removing the key, or next turn steering wheel to left and see if you can remove the key.

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Spray wd-40 in the ignition key hole and let it remain there for few minutes, after that once again try to remove the key and see if that helps.

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But if that is not helping then ignition lock cylinder has to be removed out and key has to be manually removed.

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For more troubleshooting on these types of issues, I suggest you to refer the help links mentioned below. Its the accurate solutions mentioned in it. That will help you to narrow the problem: -----

Click the link below: ------

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1999 Toyota Camry: Key Will Not Come Out Of Ignition?

http://whatisbyme.blogspot.in/2012/05/1999-toyota-camry-key-will-not-come-out.html

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2001 Toyota Tacoma: Ignition Locked?

http://technoanswers.blogspot.in/2012/04/2001-toyota-tacoma-ignition-locked.html

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Ignition Switch Will Not Turn Off?

http://schematicsdiagram.blogspot.in/2012/04/ignition-switch-will-not-turn-off.html

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Car will not turn the ignition to start?

http://technoanswers.blogspot.com/2012/01/car-will-not-turn-ignition-to-start.html

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Ignition Key OFF but engine still running?

http://howtobyme.blogspot.in/2012/03/ignition-key-off-but-engine-still.html

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Chevrolet Malibu: Key Stuck in ON position?

http://technoanswers.blogspot.in/2012/04/chevrolet-malibukey-stuck-in-on.html

2012 Dodge Ram: Ignition Key will not release?

http://whoisbyme.blogspot.in/2012/07/2012-dodge-ram-ignition-key-will-not.html

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Ignition locked up on Mercury Villager?

http://technoanswers.blogspot.in/2012/01/ignition-locked-up-on-mercury-villager.html

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Key won't turn in the ignition on Toyota land cruiser?

http://technoanswers.blogspot.in/2012/02/key-wont-turn-in-ignition-on-toyota.html

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How to remove ignition switch on VW Car models?

http://schematicsdiagram.blogspot.com/2011/12/how-to-remove-ignition-switch-on-vw-car.html

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How to Replace Ignition Switch on Chevrolet Caprice Classic?

http://schematicsdiagram.blogspot.com/2011/12/how-to-replace-ignition-switch-on.html

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1995 Ford Taurus: Ignition switch not turning OFF?

http://repairhelpcenter.blogspot.in/2012/06/1995-ford-taurus-ignition-switch-not.html

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Ignition Problem Troubleshooting

http://whoisbyme.blogspot.in/2012/07/ignition-problem-troubleshooting.html

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These will help.

Thanks.

Here's a copy of a service bulletin on your problem.

I'll bet the dealer says $300 for parts and 2 hrs labor.:screwy:

Ignition Key - Will Not Turn And/Or Cannot Be Removed
NUMBER: 23-23-00
GROUP: Body
DATE: JUNE 30, 2000
SUBJECT:
Ignition Key Will Not Turn And/Or Cannot Be Removed
MODELS:
1997 - 2000 (NS) Town & Country/Caravan/Voyager
OVERVIEW:
This bulletin involves performing one or any combination of the following procedures; cutting a new ignition key, and/or adjusting transmission shifter cable, and/or replacing the ignition lock cylinder and/or replacing the ignition lock housing and switch assembly.
SYMPTOM/CONDITION:
1. Cannot turn the ignition key when attempting to start vehicle, this condition may be intermittent.
2. Unable to remove the ignition key from the lock cylinder.
PARTS REQUIRED:
AR(1)04778115 Key
AR(1)05003843AB Cylinder, Ignition Lock
AR(1)04690523 Assembly, Ignition Switch and Lock Housing
EQUIPMENT POSSIBLY REQUIRED:
Key Cutter such as Pentastar Service Equipment (PSE) IL-MK1-P2627 or
IL-ECM-100
T-27 Torx Bit
T-25 Torx Bit
T-10 Tamper Resistant Torx Bit
SR-706059 Lock Cylinder Build Kit, Pentastar Service Equipment (PSE)
DIAGNOSIS/REPAIR PROCEDURE:
DOES NOT REQUIRE HOISTS OR OTHER FULL SERVICE FACILITY SPECIAL EQUIPMENT. THIS REPAIR IS COMPATIBLE WITH DAIMLERCHRYSLERS MOBILE SERVICE PROGRAM.
SYMPTOM/CONDITION ONE
1. Ensure the steering wheel is centered and the vehicle is positioned on a level surface.
2. Disconnect the negative battery cable.
3. Insert ignition key into the ignition lock cylinder and attempt to rotate the key to the start position and then the accessory position.
4. If the key does not turn, remove the key from the lock cylinder and rotate it 180°. Reinsert the key into the lock cylinder and attempt to rotate the key. If the key does not turn skip to step 14. If the key does turn make a new key.
NOTE: USE THE KEY CODE ON THE VEHICLE INVOICE TO CORRECTLY CUT THE NEW KEY. KEY CODES ARE ALSO AVAILABLE USING THE D.I.A.L. SYSTEM, MAIN MENU OPTION 13. DO NOT USE A KEY DUPLICATOR TO MAKE THE NEW KEY.
5. Insert the new ignition key into the ignition lock cylinder and attempt to rotate the key to the start position and then the accessory position.
6. If the key turns, remove the key from the lock cylinder and turn it over 180°and reinsert the key into the lock cylinder. Attempt to rotate the key.
7. If the key turns, repeat steps 5 and 6 ten times. If the key continues to rotate smoothly the repair is complete. If the key fails to turn smoothly at each rotation attempt, continue to step 8.
8. Remove the ignition lock cylinder using the procedure outlined on page 8D-29 of the 2000 Town & Country, Caravan and Voyager Service Manual (Publication No. 81-370-0005). DO NOT ATTEMPT TO DISASSEMBLE THE Lock CYLINDER.
9. Build a new lock cylinder to the key code on the vehicle invoice, using the instructions in the Pentastar Service Equipment SR-706059 Lock Cylinder Build Kit.
10. Install the new ignition lock cylinder using the procedure outlined on page 8D-29 of the 2000 Town & Country, Caravan and Voyager Service Manual (Publication No. 81-370-0005).
11. Insert the new ignition key into the new ignition lock cylinder and attempt to rotate the key to the start position and then the accessory position.
12. If the key turns, remove the key from the lock cylinder and turn it over 180°and reinsert the key into the lock cylinder. Attempt to rotate the key.
13. If the key turns, repeat steps 11 and 12 ten times. If the key continues to rotate smoothly the repair is complete. If the key fails to turn smoothly at each rotation attempt, continue to step 14.
14. Remove the ignition lock housing and ignition switch as an assembly using the procedure outlined beginning on page 19-47 of the 2000 Town & Country, Caravan and Voyager Service Manual (Publication No. 81-370-0005).
NOTE: SKIP STEPS 13 AND 14 OF THE SERVICE MANUAL REMOVAL PROCEDURE SO THE IGNITION LOCK HOUSING AND IGNITION SWITCH ARE REMOVED AS AN ASSEMBLY.
15. Install a new ignition lock housing and ignition switch assembly, p/n 04690523, using the procedure outlined beginning on page 19-49 of the 2000 Town & Country, Caravan and Voyager Service Manual (Publication No. 81-370-0005).
NOTE: PRIOR TO PERFORMING STEP 2 OF THE SERVICE MANUAL LOCK HOUSING INSTALLATION PROCEDURE, INSTALL THEN REMOVE THE TWO LOCK CYLINDER HOUSING MOUNTING SCREWS INTO THE LOCK HOUSING MOUNTING HOLES TO CREATE THE THREADS IN THE HOLES.FAILURE TO CREATE THE MOUNTING HOLE THREADS PRIOR TO INSTALLATION TO THE STEERING COLUMN MAY CAUSE MISALIGNMENT OF THE LOCK HOUSING TO STEERING COLUMN AND DAMAGE BINDING OF STEERING COLUMN MAY RESULT.
STEPS 5 AND 6 OF THE SERVICE MANUAL INSTALLATION PROCEDURE FOR THE LOCK HOUSING ARE NOT NECESSARY FOR THIS TSB PROCEDURE.
WHEN PERFORMING STEP 9 OF THE SERVICE MANUAL PROCEDURE USE THE NEW LOCK CYLINDER THAT WAS BUILT IN STEP 9 OF THE SYMPTOM/CONDITION ONE DIAGNOSIS / REPAIR PROCEDURE OF THIS BULLETIN.
16. Insert the new ignition key into the new ignition lock cylinder and attempt to rotate the key to the start position and then the accessory position.
17. If the key turns, remove the key from the lock cylinder and turn it over 180°and reinsert the key into the lock cylinder. Attempt to rotate the key.
18. If the key turns, repeat steps 16 and 17 ten times. If the key continues to rotate smoothly the repair is complete.
SYMPTOM/CONDITION TWO
1. Check the operation of the shift lever. The shift lever should fall freely away from the driver when it is brought up into the Park position.
2. If the shift lever does not seat fully up and away from the driver the column will not allow the key to be removed.
3. If binding of the shift lever is discovered, adjust the transmission shift cable using the procedure outlined on page 21-114 of the 2000 Town & Country, Caravan and Voyager Service Manual (Publication No. 81-370-0005).

1. Close the vehicle doors.
2. Turn OFF the ignition.
3. Remove the key from the ignition.
4. Press and hold the driver side door lock switch in the UNLOCK position.
5. Insert the ignition key into the ignition lock cylinder and remove the key. (Do not turn the ignition key in the lock cylinder.)
6. Insert the ignition key into the ignition lock cylinder and remove the key. (Do not turn the ignition key in the lock cylinder.)
7. Insert the ignition key into the ignition lock cylinder. (Do not turn the ignition key in the lock cylinder.) Leave the ignition key in the ignition lock cylinder.
8. Release the door lock switch. The vehicle will sound three beeps in order to verify the Program Mode has been activated.
9. Press the LOCK and UNLOCK buttons together on the keyless entry transmitter and hold until the vehicle beeps twice to verify that the transmitter has been successfully programmed (this take approximately 15 seconds).
10. Perform the previous step to program up to four transmitters (including your old ones).
11. Remove the ignition key in order to exit the Program Mode.


Good luck and thank you for using Fixya

1. Close the vehicle doors.

2. Turn ignition to the ON position then OFF.

3. Remove key from the ignition.

4. Press and hold the driver side door lock switch in the UNLOCK position
until step 8.

5. Insert the ignition key into the ignition lock cylinder and remove the key.
(Do not turn the ignition key in the lock cylinder)

6. Insert the ignition key into the ignition lock cylinder and remove the key.
(Do not turn the ignition key in the lock cylinder)

7. Insert the ignition key into the ignition lock cylinder.
(Do not turn the ignition key in the lock cylinder)
Leave key in the ignition cylinder.

8. Release the door lock switch. The vehicle will sound three beeps in order
to verify the Program Mode has been activated.

9. Press the LOCK and UNLOCK buttons together on the keyless remote and
hold unitl the vehicle beeps twice to verify that the keyless remote has been
successfully programmed. This may take approximately 15 seconds.

10. Perform the previous step (9) to program up to four keyless remotesm, including
any old ones.

11. Remove the ignition key to exit Program Mode.

Thanks for using Fixya - a 4 THUMBS rating is appreciated for answering your FREE question.

You may have to get a new key cut if the tumblers in the ignition lock are not being lined up to unlock the ignition. If the key's was bent in the ignition lock, the ignition lock may be bad and need to be replaced with a new ignition key. Try replacing the ignition key's first, but if you have a spare key. Try that first and if the spare key's don't turn the ignition lock, then you may have to replace the ignition lock. Good luck and keep me posted. oh and try moving the steering wheel left to right as you try to turn the ignition lock. 

IMPORTANT: Before entering programming mode, have in possession all of the remotes you will be using on the vehicle. Once you program the remotes , all previous codes will be erased from the memory. The other remotes will not be functional until you program the remotes again.
1. Close the vehicle doors.
2. Insert key in ignition and turn to ON (As far as you can without cranking engine)
3. Turn ignition OFF and remove the key from the ignition.
4. Press and hold the driver side door lock switch in the UNLOCK position.
5. Insert the ignition key into the ignition lock cylinder and remove the key.
| (Do not turn the ignition key in the lock cylinder.)

6. Insert the ignition key into the ignition lock cylinder and remove the key.
(Do not turn the ignition key in the lock cylinder.)

7. Insert the ignition key into the ignition lock cylinder. (Do not turn the
ignition key in the lock cylinder.) Leave the ignition key in the ignition lock
cylinder.
8. Release the door lock switch. The vehicle will sound three beeps in order to
verify the Program Mode has been activated.
9. Press the LOCK and UNLOCK buttons together on the keyless entry
transmitter and hold until the vehicle beeps twice to verify that the
transmitter has been successfully programmed (this take approximately 15
seconds).
10. Perform the previous step to program up to four transmitters (including your
old ones).
11. Remove the ignition key in order to exit the Program Mode.

IMPORTANT: Before entering programming mode, have in possession all of the remotes you will be using on the vehicle. Once you program the remotes , all previous codes will be erased from the memory. The other remotes will not be functional until you program the remotes again.
1. Close the vehicle doors.
2. Insert key in ignition and turn to ON (As far as you can without cranking engine)
3. Turn ignition OFF and remove the key from the ignition.
4. Press and hold the driver side door lock switch in the UNLOCK position.
5. Insert the ignition key into the ignition lock cylinder and remove the key.
| (Do not turn the ignition key in the lock cylinder.)

6. Insert the ignition key into the ignition lock cylinder and remove the key.
(Do not turn the ignition key in the lock cylinder.)

7. Insert the ignition key into the ignition lock cylinder. (Do not turn the
ignition key in the lock cylinder.) Leave the ignition key in the ignition lock
cylinder.
8. Release the door lock switch. The vehicle will sound three beeps in order to
verify the Program Mode has been activated.
9. Press the LOCK and UNLOCK buttons together on the keyless entry
transmitter and hold until the vehicle beeps twice to verify that the
transmitter has been successfully programmed (this take approximately 15
seconds).
10. Perform the previous step to program up to four transmitters (including your
old ones).
11. Remove the ignition key in order to exit the Program Mode.

Here are the program instructions

1. Close the vehicle doors.
2. Turn OFF the ignition.
3. Remove the key from the ignition.
4. Press and hold the driver side door lock switch in the UNLOCK position.
5. Insert the ignition key into the ignition lock cylinder and remove the key. (Do not turn the ignition key in the lock cylinder.)
6. Insert the ignition key into the ignition lock cylinder and remove the key. (Do not turn the ignition key in the lock cylinder.)
7. Insert the ignition key into the ignition lock cylinder. (Do not turn the ignition key in the lock cylinder.) Leave the ignition key in the ignition lock cylinder.
8. Release the door lock switch. The vehicle will sound three beeps in order to verify the Program Mode has been activated.
9. Press the LOCK and UNLOCK buttons together on the keyless entry transmitter and hold until the vehicle beeps twice to verify that the transmitter has been successfully programmed (this take approximately 15 seconds).
10. Perform the previous step to program up to four transmitters (including your old ones).
11. Remove the ignition key in order to exit the Program Mode