Rear hatch will not come open. can hear a motor sound which is supposed to disengage lock, but will not open, so cannot access rear of vehichle from outside.
There could be a cable running from motor to lock which might be broke or the moto might be worn out causing it to operate but not work properley
Same truck same problem. Plastic arm on the hatch actuator broke. Had to peel back the inner trim to manually pop it and replace it. But, my buddy melted the broken piece back on the original and I bet it would work.
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