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Posted on Jan 11, 2010
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Speedometer freezes - 2003 GMC Sierra 2500HD

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Harvey N Tawatao

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  • GMC Master 3,854 Answers
  • Posted on Jan 11, 2010
Harvey N Tawatao
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GM has had a issue with the clusters in the 2003-2005 trucks. The cluster will be replaced for free for your truck if it has less then 70k miles. I would take it to your local dealer and tell them that the voltage gauge sticks at times. They should order one for you, takes 1-2 days and replace it for you at no charge. If this does not fix the problem, you will have a new cluster at no charge.Unless the battery light comes on, the alternator should be good. This is a copy of the GM bulletin.

#07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - (Mar 20, 2009)

This special coverage covers the condition described above for a period of 7 years or 70,000 miles (110,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.

Dealers are to replace the instrument panel cluster after the condition has been verified. The repairs will be made at no charge to the customer.

For verified failures between 70,001 miles (110,001 km) and 80,000 miles (130,000 km) on U.S. vehicles, dealers are to provide the customer with an instrument panel cluster (IPC) only. Any additional costs, including labor to replace the instrument panel cluster, will be the responsibility of the customer. Dealers are responsible for the return of the customer's IPC back to the Electronic Service Center.

For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after September 28, 2007 for 2003-2004 model year vehicles, and March 23, 2009 for 2005 model year vehicles, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to September 28, 2007 for 2003-2004 model year vehicles, or March 23, 2009 for 2005 model year vehicles, must be submitted to the Service Contract provider.

Involved are all 2003 and 2004 model year and certain U.S. 2005 Cadillac Escalade, Escalade ESV, and Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, and Tahoe; and GMC Sierra, Yukon, and Yukon XL vehicles built within the following VIN breakpoints: 51100014-51247028 / 5E100002-5E223209 / 5F800001-5F882297 / 5Z100003-5Z224691

Good luck friend.

  • Anonymous Jul 26, 2011

    Dealers want $500-$1200 to fix this issue.My company replaces the bad motors with new ones with a lifetime guarantee for as low as $75.00 . www.gmclusterfix.net

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Z71guy

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  • Expert 154 Answers
  • Posted on Oct 07, 2010
Z71guy
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Pretty common problem with these. Here's a guide to learn how to fix GM instrument clusters yourself, I used it to fix mine and it worked great.How to guide for Silverado instrument cluster repair
Pretty common problem with these. Here's a guide to learn how to fix GM instrument clusters yourself, I used it to fix mine and it worked great.How to guide for Sierra instrument cluster repair

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  • Contributor 14 Answers
  • Posted on Jan 26, 2010
Mike Kincer
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Hello Molson02536,
I have repaired many GM instrument clusters and without question this issue is affecting GM instrument cluster all over the country. The particular item that is giving you the bad gauge readings is the stepper motor that drives each gauge.
Please visit my website for complete repair information. www.kincerservice.com
Thanks Mike

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