Hi, sorry to read about your problem, we have a 2003 XC90 and had the same thing, was told by dealer that there is no "service" as such and it turned out we needed a new gearbox at a cost of £4000!, apparently the diesel models have a tendency to eat their gearboxes where the petrol versions don't, anyway I hope this is not the case for you, good luck!
The service involves a fluid change and filter cleaning or replacement. Good Luck! I hope you find this to be very helpful!
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