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You will need the code that was supplied with the radio. And it was assigned to the vehicle it came from. GM may help, but you have to prove ownership of the current radio.
Most likely is a fuse. There is a fuse box at the end of the right side of the dash. Open front passenger door and there is a cover that says fuses on the end of dash. There is also a fuse box located under the hood at the right front of engine compartment. It should have a cover with a round knob in the middle of it .Unscrew the knob to remove cover.
the bottom boult is hard but can be done need to use a 10 or 12 stubby wrench and take a pry bar and lighty pry heat shild away to get bottom bolt dont need to take it out all the way just loosen and slide down
the dealer is fulla **** sorry ,the radio is locked but not tied with the vin
and if u take your battery lead off then put back on it will ask you for the code and same if u take it out
the way to get the code is in your manual for the car
or ring the company who made the radio
so what the dealer is saying if it cant be unlocked when u replace the battery it will need a code what do u do ? of course u can unlock it
just do what i said above and u will have your code usaually 4 or 5 digits
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