I can hear motor running when activated with key...dash digital info says "see manual - tailgate"
SOURCE: 2004 envoy xuv tailgate problems
the actuators have a white stem that sticks out of the bottom of them. if you push up on the ones on the driver side it will open the back hatch for you.
SOURCE: 1996 Isuzu Rodeo stuck tail gate
Remove the interior trim panel which will not be easy since the gate is up ---- you can then access the lock mechanism and will probably find a bent linkage rod or a broken plastic retainer clip.
SOURCE: 2004 envoy xuv tailgate problems
I also have a 2004 GMC XUV. My gate would go down but not swing open. In trying to fix it, the gate then refused to go to the flat position.I have removed the cover plate on the gate and found the one of the solenoids loose from its mounting. Resetting the computer by disconnecting both battery leads and holding them together for ten seconds worked to restore function to the gate going flat, but the swing still does not work. I believe it is a bad solenoid or motor for the bottem left latch pin.
SOURCE: 2004 GMC Envoy XUV tailgate won't open downward
Do you live in a dusty area? My sister lives in dusty New Mexico and had a malfunctioning XUV tailgate. My reasoning was that something must tell the tailgate not to drop down if the glass is up, and if it can't tell, then it will only open sideways.
So we removed the trim panel, and the tailgate was indeed full of dust. By reaching my arm in, I found two plastic optical sensors which tell the gate whether the glass is up or down; both were coated with dust. After cleaning these the tailgate was back to its normal operation. The two sensors are flat, round - about the size of a nickel or dime...I couldn't see them, just found them by guessing that they must be there. Hope this helps!
SOURCE: 2004 GMC Envoy XUV SLT
There is a technical service bulletin regarding this problem with 2004 GMC envoy. Actually there are 3 separate issues with regards to the elecronic tailgate. The reason why the dealers are backordered is the part you want keeps failing after a time of being installed.
For the particular problem you have of the electronic latch not working, the bulletin recommends a inspection of the endgate connector C900. Look for the wires to be backed out of the connector or not properly crimped. To crimp you will need a crimping tool available at any electrical supply shop. The connectors can be had from the dealers.
The other solution referred to intermittent operation of the endgate but can apply in your situation also. For that, look for chaffing at the wire harness connectors for the endgate actuators located at the upper right and lower left latches. They have been found to be pinched up to 8 inches away from the actuators. In this situation it would be ideal to replace the connectors and install in a way so wires will not be pinched.
The other thing to look out for is dusty sensors. For this you will need to remove the tailgate trim panel and locate the 2 optical sensors on either side. You can feel them with your hand, they will be the size of a nickel. Clean all the dust under the trim. In addition to that you should open the switch and use contact cleaner to clean out any dust or debris inside there. There is no mechanical way to open the door once the electronic side has malfunctioned without damaging the door. I hope this helps.
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