Tailgate will not open downward
SOURCE: 2004 GMC Envoy XUV tailgate won't open downward
Do you live in a dusty area? My sister lives in dusty New Mexico and had a malfunctioning XUV tailgate. My reasoning was that something must tell the tailgate not to drop down if the glass is up, and if it can't tell, then it will only open sideways.
So we removed the trim panel, and the tailgate was indeed full of dust. By reaching my arm in, I found two plastic optical sensors which tell the gate whether the glass is up or down; both were coated with dust. After cleaning these the tailgate was back to its normal operation. The two sensors are flat, round - about the size of a nickel or dime...I couldn't see them, just found them by guessing that they must be there. Hope this helps!
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