Just had the transmission cooler replaced for a second time in less than 16 months on a 23-month old Escape. They know this is a bad part, but I still had to pay a $100 deductible. Customer Service says they don't reimburse deductibles no matter what. Generally I would accept that, but not for two failures of a known problem part with just 42,000 miles. Any ideas on a higher-up to contact above Customer Service?
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