Did you ever get an answer for this? Mine also won't close at all. 1/2 way down manually and then won't budge.
Look at the hinge pins can you with the door open move it up and down independent of the chassy. Also look at the stricker on the frame of the door to see how well it aligins with the latch on the door ,
The hinge pin system these companys went with sucked and most of them went with them to save money .
The good news is you can get the replacement part .
The bad news is its hard to replace and it will be no better then the one that you already had the door is to heavy and the pin is week
IT SHOULD BE A RECALL
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