Is service needed when "perform service" shows on the EVIC instrument cluster?

could be a simple problem or a expensive one .Might just be a fuse or a relay but it could also be the ignition contact switch ,might even be the wire has come off the starter solonoid ,best advice i can give is to ask a local mechanic .

You would need to take it to the dealer or someother qualified repair shop that has the diagnostic tool to check for DTC'S - diagnostic trouble codes in the instrument cluster .
DTC B0570 Season Odometer Malfunction

The instrument cluster receives a vehicle speed input from the vehicle speed sensor (VSS) over the Class 2 line. This signal is used in order to drive the speedometer and the odometer of the instrument cluster. The instrument cluster will compare the VSS data with a 16-point look-up table in order to determine needle deflection. A smooth filter is used in order to secure a continuous response. The season odometer displays the total accumulated kilometers (miles) of the vehicle. This value is permanently stored in the Electronically Erasable Programmable Read Only Memory (EEPROM) of the instrument cluster. The trip odometer displays the accumulated kilometers (miles) to the tenths of a kilometer (mile) since the last reset. This value is stored in Keep Alive Memory (KAM) of the instrument cluster.

Test Description
The numbers below refer to the step numbers on the diagnostic table.
Always perform the Instrument Cluster Diagnostic System Check before attempting to diagnose this DTC.
This diagnostic procedure requires using a scan tool.
This repair procedure requires instrument cluster replacement.
Step
Action
Value(s)
Yes
No
1
Did you perform the Instrument Cluster Diagnostic System Check?
--
YES - Go to Step 2
NO - Go to Diagnostic System Check - Instrument Cluster
2
Using a scan tool, clear the instrument cluster DTC and retest for DTC B0570.
Does DTC B0570 reset?
--
Go to Step 3
Go to Powertrain On Board Diagnostic (OBD) System Check in Engine Controls - 3.1L or Powertrain On Board Diagnostic (OBD) System Check in Engine Controls - 3.8L
3
Replace the instrument cluster. Refer to Instrument Cluster Replacement .
Is the repair complete?
--
System OK
Go to Diagnostic System Check - Instrument Cluster
© 2017 General Motors Corporation. All rights reserved.

Is there power (B+) an ground's for instrument cluster ? When you turn the key to the run position ( not start ) do the gauges do the sweep test ?
Did you perform the Instrument Cluster Diagnostic System Check?
Go to Step 2
Go to Diagnostic System Check - Instrument Cluster
2
Turn the ignition ON, with the engine OFF.
Observe the instrument cluster.
Does the instrument cluster perform the displays test?
Go to Testing for Intermittent Conditions and Poor Connections in Wiring Systems
Go to Step 3

Turn the ignition OFF.
Disconnect the IPC.
Turn the ignition ON, with the engine OFF.
Connect a test lamp between the ignition 1 voltage circuit and a good ground.
Does the test lamp illuminate?

Perform Diagnostic System Check - Instrument Cluster , Diagnostic System Check - Driver Information Systems or Diagnostic System Check - Audible Warnings before using the Symptom Tables in order to verify that all of the following are true:
• There are no DTCs set.
• The control modules can communicate via the serial data link.
Review the system operation in order to familiarize yourself with the system functions. Refer to the following:
• Instrument Cluster Description and Operation
• Indicator/Warning Message Description and Operation
• Driver Information Center (DIC) Description and Operation
• Audible Warnings Description and Operation
If you don't know about serial data communication an DTC'S I strongly suggest you take your vehicle to a Chevy dealer or an ASE certified repair shop .

No other messages in the driver info center ?
This section provides an overview of the instrument cluster operation as well as a detailed diagnosis. The instrument cluster serves as the primary interface for the vehicle's driver.
The instrument cluster contains a microprocessor as part of the instrument panel assembly. The instrument cluster performs the following functions:
• Recognizes operational malfunctions
• Alerts the driver through indicators
• Stores DTCs which identify malfunction areas
In order to perform all of these functions, the instrument cluster microprocessor has its own inputs, outputs and program software. The instrument cluster has the capability to diagnose malfunctions in the following components:
• The sensors
• The input switches
• The components
• The systems the instrument cluster communicates with or controls
When the instrument cluster or another microprocessor-controlled module detects a malfunction, the instrument cluster may turn on an instrument cluster indicator in order to alert the driver that a malfunction has occurred. Some indicator lamps have dual controls. Your best bet is have it checked for DTC'S diagnostic trouble codes !

This is one you should take to a qualified repair shop ! The electronics involved , a factory scan tool needs to be hooked up to the vehicle !
Instrument Cluster-Electronic Inspection and Verification

1. Verify the customer's concern by operating the instrument cluster (10849) to duplicate the condition and by observing the indicators and gauges to determine if they are operating properly with the ignition switch:
   
   • in RUN with the engine OFF
   • in START before the ignition switch is released
   • in RUN with the engine running

1. Inspect to determine if any of the following mechanical or electrical concerns apply:
   
   
   VISUAL INSPECTION CHART Mechanical Electrical
   • Damaged fuel tank.
   • Engine coolant level.
   • Engine oil level.
   • Washer fluid level.
   • Accessory drive belt.
   • Fuse Junction Panel Fuse:
     26 (10A), 28 (10A), 5 (10A).
   • Circuit wiring.
   • Switches or sensors.
   • Stuck fluid level sensor.

1. If the inspection reveals an obvious concern that is readily serviced, correct the concern before continuing with inspection and verification.
   

1. If the concern remains after inspection, connect the Rotunda New Generation Star (NGS) Tester 007-00500 or equivalent to the data link connector (DLC) located beneath the instrument panel to perform DATA LINK DIAGNOSTICS test. If the NGS responds with NO RESPONSE/NOT EQUIPPED for the virtual image instrument cluster , GO to Pinpoint Test C . If the NGS responds with NO RESPONSE/NOT EQUIPPED for the lighting control module, GO to Pinpoint Test D .
   If the DATA LINK DIAGNOSTICS test is passed for the virtual image instrument cluster and lighting control module(s), retrieve continuous DTCs and execute Self Test Diagnostics for the virtual image instrument cluster and lighting control module(s) to retrieve current DTCs.
   

1. If self test is passed and no DTCs are retrieved, go to the Symptom Chart to continue diagnostics.
   

1. If DTCs are retrieved for the virtual image instrument cluster, go to the Virtual Image Cluster (VIC) Diagnostic Trouble Code (DTC) Index to continue diagnostics. If DTCs are retrieved for the lighting control module, go to the Lighting Control Module Diagnostic Trouble Code (DTC) Index to continue diagnostics.
   

1. If the virtual image instrument cluster cannot be accessed by the NGS tester, go to Pinpoint Test C . If the Refer Lighting Control Module cannot be accessed by the NGS tester, go to Pinpoint Test D .
   

Rotunda Service Bay Diagnostic System (SBDS®) 001-00001 may also be used to diagnose this system.
It's more then likely you need a new instrument cluster ,but you need to have it checked for any codes stored ! A obd2 code reader won't do it ! factory scan tool !
It's

There is a diagnostic procedure in the factory service repair manual for engine light lit ,no codes . Did you take it to ford dealer ? MIL - is referring to check engine , service engine soon etc...

• MIL always on when engine is running (no DTCs):
• MIL circuits

• For Focus, Mustang, Town Car, Continental, LS6/LS8, Escape, Windstar, F-150, Expedition and Navigator/Blackwood:
• Instrument Cluster, Section 413-01 of the Workshop Manual.
• All Others:
• GO to NB1

SERVICE ENGINE SOON indicator After the engine is started, the SERVICE ENGINE SOON indicator will prove out for a duration of three seconds. If the instrument cluster does not receive a message from the PCM within five seconds, the instrument cluster will illuminate the SERVICE ENGINE SOON indicator and log a diagnostic trouble code (DTC).

• An indicator is inoperative/always on - SERVICE ENGINE SOON

• Circuitry.
• Bulb.
• Instrument cluster.
• PCM.

• GO to Pinpoint Test P .

PINPOINT TEST P: AN INDICATOR IS INOPERATIVE/ALWAYS ON - SERVICE ENGINE SOON CONDITIONS DETAILS/RESULTS/ACTIONS P1 CARRY OUT THE INSTRUMENT CLUSTER SERVICE ENGINE SOON INDICATOR ACTIVE COMMAND Trigger the HEC active command MIL.

• Did the SERVICE ENGINE SOON indicator illuminate?

Yes REFER to Powertrain Control/Emissions Diagnosis (PC/ED) manual.

No INSTALL a new instrument cluster; REFER to Instrument Cluster . CLEAR the DTCs. REPEAT the self-test.

The instrument cluster buttons contol this feature. If you push the "Step" button until you see the "Perform Service" illuminated. the Push and hold the reset button. It should change to 6000 miles. Every 6000 miles you will need to do this.

Hello, You can obtain a 2004 Ram Factory Service Manual with all of that information available from Promanuals.net. The reason why it may be so important is because right before the removal instructions the service manual has diagnostic instructions to try. There are numerous pages on removing the instrument cluster, and cluster bezel.

(1) Disconnect and isolate the battery negative
cable. (For Airbag)

(2) Remove the cluster bezel from the instrument
panel. (Refer to 23 - BODY/INSTRUMENT PANEL/
CLUSTER BEZEL - REMOVAL).

(3) Remove the four screws that secure the instrument
cluster to the instrument panel structural support
(Fig. 5).

(4) Pull the instrument cluster rearward far
enough to access and disconnect the instrument
panel wire harness connectors for the cluster from
the connector receptacles on the back of the cluster
housing.

(5) Remove the instrument cluster from the instrument
panel.

Did this happen after the batt was replaced, the BCM controlls the cluster illumination, radio, evic, might be issue there, there is a software update for this module 2001-2002, if not , only half of lights work, sounds like the rest are burnt out, R+R the cluster and replace the bulbs, get them from Dodge, GOOD LUCK, RDJRP

To reset the perform service message , is as follows , turn ignition switch to the ON position , depress and release MENU push button until SERVICE INTV . = is displayed , press and release STEP button to step through available options. the last selected distance option displayed becomes the service interval at which the PERFORM SERVICE message will be displayed . if a new distance interval is selected , RESET SERVICE DISTANCE ? with a yes or no option. when yes is selected the accumulated distance since the last previous PERFORM SERVICE message will be set to zero because the service interval has been changed . when NO is selected , the distance until the next PERFORM SERVICE message is reduced by the accumulated distance since the last previous message . EVIC exits programming mode and returns to its normal operation mode when the C/T button is depressed or when the end of the programmable feature menu list is reached , whichever comes first .

Thanks for asking .