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As i'm a Nissan tech, here is a shortcut to removing the cabin filter, open the glove box, you will see either side of the glove box (at the back) stoppers that stick out to prevent the glove box falling out, if you use a little force and push them inwards towards the inside of the glovebox then the glove box will fall out slightly but enough to access the 8mm bolt to the left behind the glove box that holds the trim in place, remove trim then remove cabin filters, two of them! Fit new filters and fit trim back with 8mm bolt, then push and close the glove box, it will go back into place! All done!!!
If the glove box was closed wrong than the latch that keeps the glove box shut will close on itself. If you take a pen or a screwdriver and put little pressure on it and try the handle again it should open. if thats not the case than replace the handle, the locking mechanism with in the handle or the spring broke or came apart.
Look up inside the right or left side of the dash where the glove box closes. There should be a screw that holds stop your talking about. Re attatch it. Unscrew the screw. If broke then use a small nylon strap n secure it to that screw n to the place on the inside of the glove box door.
I had the same problem with my 2009 RAV4 lower glove box. I removed the box by popping the top front right post and then the top left front post from theside housings by prying them free with my fingers. They pop out easily. I then let the box fall open and while holding it level to the floor, pulled forward, released the piston from the post on the right, and the glove compartment came out without tools. There was a plastic electrical box cover, which came loose behind the glove box, blocking it from closing. I snapped the cover plate back in place and then reversed the glove box removal process. It took a few minutes and I needed no tools.
I fixed this in a 2010 Rav4 by lowering the glovebox all the way and finding that the cover to the cabin air filter had fallen off and was jamming the hinge of the glove box. To lower the glove box, pull the glove box side walls inward until the lock tabs clear the sides of the opening and you can rotate it all the way down. Clear whatever is jamming the hinge and rotate the glove box back into position. Be sure the hinge is pushed all the way forward onto the corresponding pin before closing the glove box, otherwise there will be misalignment. There is also a plastic air piston on the right side of the glove box assembly that damps the movement of the glove box. Be sure the piston assembly is secured into the two corresponding locking pins (one on the glove box, the other on the glove box opening) before closing the glove box.
Open the glove box on the right side of the dash. There are tabs on each side that must be pushed inward to release the glove box, and let it open completely. You may need to remove all items from the glove box before doing this, as most stuff will fall out when you release the tabs, and let the glove box open fully. You will then see three (3) tabs that hold the cabin filter compartment door closed. Release those tabs to expose the filter. The old filter will slide straight out. Do this slowly, as not to send dust and dirt flying all over the inside of the car. Note the direction of flow on the old filter before removing it. The filter will be marked, "AIR FLOW" and have an arrow indicating this. Now, simply install the new filter, noting the direction of flow. Close the filter housing, snap the housing tabs closed, raise the glove box back into position slowly, re-installing the glove box tabs, and you're finished. This procedure is also explained in your owners' manual, on page 3-22, under Passenger Compartment Air Filter.