It's inside the oil pan it has to be removed to be replaced.
to bad they were rude, be sure it's not the sending unit first the oil pump can be changed from underneath the car if you rent a special engine jack and raise the engine up enoung to remove the pan,and thats the reason they are going bye bye. If you need more help let me know and I can give you detailed information to do the job with.
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Thank you for the information....My husband called to speak with the local dealership and they hung up on him.
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