My steering column is locked in the down position but moved forward and back
SOURCE: Steering wheel locked.. can't move key ...
The key should turn if you turn wheel as much as you can while turning key
SOURCE: Electric steering wheel adjustment not working - Reach/Rake
The noise you can hear is the motors still working but the worm nut has broken inside the steering column. The motors still work with the memory system you have but they are not moving the wheel as the worms are still turning but the nut which is attached to the steering column will be floating. Remove covers and check this before you order the new parts as i am informed that a full column is required in order to replace this little part. As it in no way affects the actual steering of the wheels you may be able to repair this without going to major expence. Hope this helps. The same happened with mine but i just wedged the steering in one place and left it. Its been two years now and i can still hear the two motors working every time i put in the ignition key but without the steering wheel adjustment. Ask yourself do you really need it
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