SMC Computers & Internet - Recent Questions, Troubleshooting & Support

You need to install the driver disk that came with the USB adapter. Your PC correctly pointed out that the internal WI-FI adapter is not working but the USB adapter should be showing on the taskbar of the driver is installed correctly.

SMC EZ Connect g... | Answered on Mar 08, 2018

look for a windows xp driver file on the included program compact disc that may need to be installed before you use the included program.

SMC Computers &... | Answered on Mar 05, 2018

Basic question but have you tried restarting the computer? Some networking issues are resolved by a simple restart.

Otherwise can you open a command prompt (click the Start button and type cmd) and run the following command:

ipconfig /all

You should see an IPv4 or IP address in the list. Can you confirm that it starts with 192.168.x.x? Most home IP addresses will have this format. Do not provide your full IP address as this could be a security risk.

SMC EZ Connect ... | Answered on Feb 19, 2018

Try this....

First, make sure your laptop is 'not' connected to the modem/router via an Ethernet cable and follow the steps:

1. Go to "Control Panel".

2. Next go to "Network and Internet" and then "Network and Sharing".

3. Now click on "Manage Wireless Networks".

4. On this screen, remove all wireless connections by "right clicking" on it and select "Remove network" from the drop down menu.

5. After doing this, close the oepn windows and reboot the computer.

6. Once the computer is fully reloaded, scan for the "Wi-Fi networks".

7. Click on the available network that you want to access and select "connect".

8. It takes a moment, but then you will be asked to give a password for your Wi-Fi connection. Type in the password and click the "connect" button.

It should now be connected.

NOTE: If this doesn't work, you may want to reset your modem/router, and then once it is fully loaded again, repeat the above steps.

If this doesn't work, test seeing if your laptop will connect via Ethernet. If so, then your WiFi card may be going. You can either look to replace it/have it replaced, or get an external (plugs in via USB) WiFi card.

SMC Barricade... | Answered on Feb 05, 2018

We have satellite Internet. They say everything is OK, but every few days I have to unplug my modem from the satellite, reboot, and everything is OK again. So I put a timer on mine, and it reboots every morning about 3.

SMC Barricade... | Answered on Dec 23, 2017

Well, I believe the product you have carries life time warranty with NETGEAR. Hence, you can get it replaced from NETGEAR. Please log a support case with netgear at

Anand Gupta

SMC Netgear... | Answered on Nov 18, 2017

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