Shark Vacuums - Recent Questions, Troubleshooting & Support

Maybe not the same issue, but my roller brush would only work intermittently. I had to take apart the main housing and clean the two contacts (female side) that connect to the lower brush assembly. Now it works like new.

Shark Navigator... | Answered Yesterday

I found the issue, the square hole in the side is an emergency air release if the suction is not reaching the dust collector. The cylinder filter screen inside the the top of the dust collector had a thick layer of dust which wasn't allowing airflow to the dust collector, hence the air was escaping through the square hole on the side. I cleaned the screen and it worked as if it came right out of the box.

Shark Navigator... | Answered on May 16, 2019

You can call shark customer service at 1-800-798-7398 or call your local vacuum repair shop. It might be cheaper to buy one used.

Shark Vacuums | Answered on May 15, 2019

Shark would be a possible source.

Shark SV1106... | Answered on May 14, 2019

Got hair in and around shaft and bearings. I use a peir of needle peirs. Do not cut hairs or etc. Pull them out.

Shark Vacuums | Answered on May 11, 2019

On page 2:
Tip: You can find the model and serial numbers on the QR code label which is located on the bottom of the dust cup.

Shark Vacuums | Answered on May 11, 2019

Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Shark replacement parts for your Shark vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for readers, use code: FIXYA10

I hope this was helpful.

Ava B.
Think Crucial Customer Care

Shark Vacuums | Answered on May 11, 2019

If it's 2 years old it's probably worn out. Most Dyson and Shark rechargeables are only good for 2 years. You can check the output voltage with a volt meter.

Shark Vacuums | Answered on Apr 30, 2019

Take it to your local vac shop for repair. If you do this wrong you will break the plastic tabs and it won't go back together fully.

Shark Vacuums | Answered on Apr 30, 2019

The motor could be on its way to burning out.

Shark Vacuums | Answered on Apr 29, 2019

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