Fixya is a place to ask people questions, not to obtain things directly. Usually the best thing to do first is search Google, but I could not find a manual for your computer that way, so I'd suggest you contact Serfas: https://www.serfas.com/contact-us I’m happy to help further over the phone at https://www.6ya.com/expert/donald_f2ed37026a3ac881
They sold you the product, so they need to support it and help you. The unit may be defective, or it may just be a communication problem. I’m happy to help further over the phone at https://www.6ya.com/expert/donald_f2ed37026a3ac881
generally you have to put the pump up to the nozzle and have the lever down then put the nozzle in tightly and then pull the lever up. If after several attempts it doesn't work the pump may be broken, as bike pumps generally break easy