Samsung Retail Supplies - Recent Questions, Troubleshooting & Support


Usually caused by corrupt data in your program. If the battery has not been replaced on time, it is very common.

Samsung Retail... | Answered on May 03, 2018


It is most likely that the battery was not replaced on time and it could not back up the memory when you unplugged it. The battery should be changed every 4 years or so. You have probably lost all programming. If it is showing an error number or message, check your manual

Samsung Retail... | Answered on Apr 01, 2018


To clear the error code do the following:
Turn key to P mode
Turn power switch off
Hold Subtotal key down
Turn power switch back on (while holding the subtotal key)
Wait for print out
Turn your key back to Reg position.

After you do this it will "Close" the register so you will have to log back on.

Samsung Sam4s... | Answered on Nov 24, 2017


I haven't seen a setting for language on that model so a dealer would probably need to load a ROM file for a different language. It should have the correct language from factory for that destination country.

Samsung Retail... | Answered on Sep 30, 2017


You haven't signed on. If you sign on with your PIN number, the closed message will be removed and allow operation. See your book for sign on info

Samsung Retail... | Answered on Jan 26, 2017


There is usually a release trigger between the back feet on the bottom of the drawer. If not, you need to take the screws out of the bottom of the drawer.

Samsung Retail... | Answered on Jan 03, 2017

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