Samsung Retail Supplies - Recent Questions, Troubleshooting & Support


This is a very old model that I haven't seen before. The old ones use codes to change the rate. You enter the code from the manual for tax rate programming and enter the new rate.
If you have lost your manual, it is on the net. For example, here https://the-checkout-tech.com/manuals/cashregisters/Samsung_ER-4940_dealer_pocket_programming_guide_manual.html

Samsung Retail... | Answered on Jul 12, 2018


First, I'm not a Samsung tech.
* this vid may help and it gives the link to other registers; https://www.youtube.com/watch?v=_4PJDM1YPuA
* Clearing the RAM; https://www.youtube.com/watch?v=gj_mIlo2M2M
Manual (Haven't confirmed if it's the right one.); https://cdn.shopify.com/s/files/1/0198/2830/files/Sam4s_ER-4615_User_Manual.pdf
Aloha, ukeboy57

Samsung Retail... | Answered on Jul 04, 2018


Usually caused by corrupt data in your program. If the battery has not been replaced on time, it is very common.

Samsung Retail... | Answered on May 03, 2018


It is most likely that the battery was not replaced on time and it could not back up the memory when you unplugged it. The battery should be changed every 4 years or so. You have probably lost all programming. If it is showing an error number or message, check your manual

Samsung Retail... | Answered on Apr 01, 2018


To clear the error code do the following:
Turn key to P mode
Turn power switch off
Hold Subtotal key down
Turn power switch back on (while holding the subtotal key)
Wait for print out
Turn your key back to Reg position.

After you do this it will "Close" the register so you will have to log back on.

Samsung Sam4s... | Answered on Nov 24, 2017


I haven't seen a setting for language on that model so a dealer would probably need to load a ROM file for a different language. It should have the correct language from factory for that destination country.

Samsung Retail... | Answered on Sep 30, 2017

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