Saeco Coffee Makers & Espresso Machines - Page 3 - Recent Questions, Troubleshooting & Support


Please remove all the beans from the machine. Use a vacuum cleaner to remove all the eccess beans from the grinder. Please try to make a coffee and turn the adjustment knob on top to gross and fine until the grinding compartment feels fine again. Then fill it up with coffee again.

Saeco Coffee... | Answered on Jan 18, 2019


It can be that the beans are just of weak taste. Also, you should be able to set your coffee to a smaller size, which means that less water will be added.

Saeco Coffee... | Answered on Jan 16, 2019


Did you check if your hot water know was fully closed

Try turn off the machine, press the water drop button and turn on the machine . Keep pressing for 20 sec.

You may attached a recording video if problem not resolved

Good luck

Saeco Odea Giro... | Answered on Jan 16, 2019


Sounds like the main fuse had blown. Probably because it pulled too much power through the heater while cleansing.

Saeco Coffee... | Answered on Jan 15, 2019


Descale in the water tank...press nd hold water button and the mechine will do the rest automatically u jst hv to turn on or of the water knop...drawer take it out and take out the brewing unit put them back again thats it.
1_15_2019_10_09_47_am.jpg

Saeco Odea Giro... | Answered on Jan 15, 2019


Descaling Problem SOLVED!
Folks, I really hope this helps a lot of you. I too encountered the dreaded descaling problem where it gets stuck in a loop and never finishes. I thought the machine was toast and see so many reviews that people experienced this and had to return the machine.
I tore apart the machine and figured out the issue and the super simple fix!
What happens is the water level sensor does not know it is running out so when the tank empties due to running dry, it never completes the cycle.
Where the water basin goes, if you look at the back lower down, you will see a small rectangular protrusion. This is the water level sensor that works by measuring capacitance. You know how sometimes your machine runs completely out of water and you have to prime it with the tea/hot water button? This is why! When you put the tank in full, water splashes over the edge and down the back. It coats the outside rear of the tank and the sensor with water so the machine thinks it still has an adequate level of water but then all of a sudden runs dry.
The FIX:
Take a paper towel and dry off the water level sensor and the back of the tank. When you put the tank in, do not fill it too high and put it in gently to avoid water spilling out.
Simple as that...fixed!

Saeco Talea Giro... | Answered on Jan 06, 2019


I had the same problem, after dismantling the machine I found that the touch detector is glued to the back of the plastic front panel and had become detached, so that it was too far from the operator's finger to work. Reattached with fresh glue, checked connection to main board, works perfectly now.

Saeco Talea Ring... | Answered on Dec 04, 2018


Check the end of the steam nozzle, make sure it is not blocked. If not then with the knob open for hot water cycle push in on the knob if that works then the tap rod assemble or the steam valve needs to be replaced.

Saeco INCANTO... | Answered on Nov 30, 2018


I had the same problem with my Saeco S-class Incanto de luxe, ventilate message would come on when turned the machine on, no matter how many times I turned the knob to hot water & steam through nothing would happen except could hear the pump running - was about to throw it away, then figured had nothing to lose and looked inside the machine for a blockage.
I looked all over the net and could not find an answer or youtube vid to show how to fix - closest one was something in german on a similar machine!
its not a very easy task, there are loads of little bits packed tight in there. my hands were too big for some places so I had my daughter help hold couple tiny bits to help
essentially I took each main part out and ran some water through it with a syringe until i found the blockage, which turned out to be gunk in a hose next to heater unit.
did it like this:
you'll need some small phillips and torx screwdrivers, allen keys small spanners - 8mm 10mm and 11mm and some needle nose pliers. (if you are prepared you could replace some o-ring seals while you are in there!)
i got my phone to take lots of photos as I went to remember what cable attaches to what
1. power unplug at wall
2. took back cover off and disconnected the magnetic water level sensor and the water intake line.
3. take black plastic drip piece out from bottom right with two screws
4. undo phillips screw bottom of bean hopper and remove, undo torx screws holidng roof on, undo torx screws on the screen/button surround. gently lift roof off, remove the earth wire with pliers and pull the heater power connection to free the roof.
4. unscrewed heater unit (the thing in the hard foam casing) from the boiler, undid the little clip on the end of the hose going to the steam valve and pull out - take care not to lose the o-ring. other end connects to the boiler
5 on the front side removed the drip tray and brew unit, then using an allen key undo three allen screws that hold the boiler in place.
6 back in the back side, GENTLY wriggled the boiler free, and taking care to get LOADS of photos of what wire went where, using pliers pulled wire connectors.
7 once boiler is free, removed the plastic vent part that was sticking out the front into the brew unit and the hoses disconnect from that. the heater is now free and checked to see if water would go through it.
- on my machine this is where the blockage was, so using spanners undid the hose connections from the end - once the nut is loosened off, you can see the little brass ring fixed to the plastic hose, use flat edges of pliers to wiggle the hoses out.
my blockage was in the end of the hose, so I stripped a piece of electric cable, and gently fed it down the hose from both ends and broke up the gunk until it was free, then flushed the tube.
8 repeated the rinse and remove hoses process once the boiler unit was free, so at this point has ensured that flow was good through each component.
(the ventilate command comes up cos no water is flowing, little bits of coffee etc can get in the system and block it at various points)
9. little round flow meter at the bottom of unit twists free, and checked & cleaned this for gunk also
10. put the machine back together in the reverse order, carefully ensuring that every wire and every hose was properly connected to the same places - be careful to take lots of photos as you go if you are doing the same.
11. switched on and voila everything worked as before!
12. ran through full rinse cycle
13. make some coffee!!
seems like ventilate error is something these machines are prone to - something will be blocked. in my case the machine wasn't very old and was in good nick - about 2000 coffees and regularly descaled. if you did this and didn't find obvious block in a hose then could be a different part is blocked or broken and you'd need to source a replacement part?
so satisfying to have fixed it!!
good luck!!!

Saeco INCANTO... | Answered on Nov 30, 2018


What is the model number.

Saeco Coffee... | Answered on Nov 29, 2018


Before dismounting, I had the fabulous idea to clean for calcium (I don't know the word in English). Each 20 seconds, process stopped with red lamp. After 20 cycles (20 seconds pumping, error, 1 minute waiting, reset), problem was solved. Afterward, a complete clean cycle, and that's all.
May the force be with you,
Jean.

Saeco Easy... | Answered on Nov 26, 2018


Hi,
You have to open the machine,take off top half of the machine and you will see near to the pomp a black plastic connection where the hose enters the valve and goes to the brewing group. Most likely it is cracked and the water flows from there. It's cheap to switch, about $ 10, if you do it yourself.

Saeco Coffee... | Answered on Nov 14, 2018

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