OKI Office Equipment & Supplies - Recent Questions, Troubleshooting & Support


Call an Oki servicer and report code 0018.

OKI Office... | Answered Yesterday


Hello,
I've faced this problem on my C301dn, I've tried to reset it but no way (I've also broken several plastic part doing it!!!), finally I've solved as below:
- I've bought another fuser (oki original), installed and used for a couple of days, then I've re-installed the old fuser...and it works perfectly!!! Not the most economic way but at least you have a spare fuser for the future

OKI C5650n LED... | Answered Yesterday


You cannot clear the fax memory as its integral with the main memory. The only way to do it would be to wipe the whole printer of its memory and start again. Its not worth it. Just let it print them!

OKI B2540 MFP... | Answered 3 days ago


You will find the waste toner auger (Coiled wire in the plastic tube) is either snapped or blocked with hard toner. Its simple to remove as it just unscrews. If I remember correctly it sits under the transfer belt and runs down the back and right side of the base. Anyway clean and inspect it as that is what removes the waste toner.

OKI Office... | Answered 3 days ago


Your error refers to the ROS motor in the laser unit. Now this means a new ROS Assy (Laser/Scanner) is needed, however if you are technically minded, remove the assy and open it. You will see a spinning mirror. Remove it and clean its shaft and oil with with a very very light oil (Model train oil). reassemble and clean the fixed and spinning mirrors, if it works great and if it does not get some money from the bank and by a new printer. The part number for the ROS is : 062K11210
good luck.
Good luck

OKI Office... | Answered 3 days ago


it means FUSER MOTOR LOCK ERROR call a tech or you could try replacing the fuser motor

OKI Office... | Answered 3 days ago


480 is not listed in any OKI manual. However the closest to it refers to paper size mismatch. Check your driver setting especially paper size. If in UK make sure its set to A4. if in USA then yours is letter size.

OKI Office... | Answered 3 days ago


Try to update printer driver to your system and use cable first time to install and configure.

Error Code 0xE0000007 for Microsoft Office Outlook and Windows Updates

OKI B8300 Laser... | Answered on Jun 06, 2018


I have the Oki 5650 which had been great for about 18 months. Then found that the C cartridge was showing error as 'not installed'. After much fiddling about with it and checking on the internet I can now rectify this by either pushing down on the top of the printer while it boots up, or removing the small chip on the left top of the toner (make sure you have 'earthed' yourself to prevent any static damaging the chip when you handle it!) and taping securly onto the top of the cartridge above the chips proper slot. This now has been working OK for 6 months. Strange how this only affects the C cartridge (which has also been replaced and had the same problem). I suspect that the printers RFID chip reader for the C cartridge is having problems reading the chip and moving the chip closer to the reader by either taping to the cartridge top of puching on the top cover while printer boots up resolves the problem (for now anyway!) This can also trigger the 'service call 231 fatal error 03' message which also disappears if you follow the above procedure.
Hope this helps you.

OKI C5800Ldn Led... | Answered on May 23, 2018


Check that the toner cartridge is for your model. Think you have wrong type.

OKI Office... | Answered on May 01, 2018


There are 3 competing controls. 1) Software 2) Printer driver 3) Front panel. Software control overrides printer driver. Printer driver overrides front panel. Your software settings therefore dominate. That said, you can choose to have the front panel settings "dominate." Those front panel settings may enable you to change margin widths. Even though this may be possible, you may well find the solution is within the invoice software's print setup where you may have to check some box to enable 11 inch printing or whatever is required. But that requires knowledge of the invoice software program. I am unable to determine if you are encountering a sudden failure of a system previously working. If this is a printer failure rather than a software configuration problem, you will have to check the okidata help.

Here is some reference material:

Okidata Users Manual ML320 ML321 Turbo Problem 1 My word processor files...

OKI Office... | Answered on Apr 11, 2018


163 Toner Sensor Error, Color: Black An error has been detected in your printer's Toner Sensor.
1 Machine Check Exception A problem has been detected in the printer hardware
2 DSI Exception The printers main logic has attempted to look up an invalid address.
3 ISI Exception The printers main logic has attempted to read the next instruction, which has failed to execute for some reason.
4 Alignment Exception The printers main logic cannot access the memory for some reason.
5 Program Exception The printers main logic has issued an exception code.
6 Floating-point Unavailable Exception A floating-point instruction is executed when the MSR floating point enable bit is set to Disable.
7 Instruction Address Breakpoint Exception The printers main logic has attempted to look up an invalid address.

20 CU ROM Hash Check Error 1 CU ROM hash check error has been found. Check reproducibility if possible.
21 CU ROM Hash Check Error 2 The printers CPU has a checksum error in it's memory.
23 CU ROM Hash Check Error (resident) Seek service if restarting the printer does not correct the problem.
25 CU ROM Hash Check Error (DIMM2) Seek service if restarting the printer does not correct the problem.
30 CU Slot1 DIMM RAM Check Error An error has been detected in operation checks on the RAM in slot 1
31 CU Slot2 DIMM RAM Check Error An error has been detected in operation checks on the RAM in slot 2
35 Slot1 RAM Spec Error Check the specification and install in slot 1 RAMs supported by the product
40 CU EEPROM Error The EEPROM mounted on the CU board needs to be replaced
41 CU Flash Error The CU Flash needs to be replaced
43 Flash File System Version Mismatch Seek Service if restarting the printer and initialising the flash memory does not correct the problem
42 Flash File System Error Seek Service if restarting the printer and initialising the flash memory does not correct the problem
43 PS Flash File System Error An Flash Memory error has occured and the printer needs to be serviced if restarting the printer does not correct the problem
51 CU Fan Error The CU cooling fan needs to be replaced if restarting the printer does not correct the problem
70 Postscript Failure An error has been detected in your printer's Postscript Core.
72 Engine Communication Error A communications error has occurred between CU and PU boards.
73 H/W Overrun Detect An error has been detected in your printer's hardware input area.
74 F/W Overrun Detect Occurs when the firmware is unable to set video data in response to video DMA's data request.
75 VIC Limiter An error has been detected in your printer's
80 Parameter I/O Error An error has been detected in your printer's Input/Output area.
81 Parameter Consistency Check Error The EEPROM and flash memory reformatted and initialized.
102 Engine RAM Error An error has been detected in your printer's engine RAM.
103 Engine SRAM Error An error has been detected in your printer's engine SRAM.
104 Engine EEPROM Error An error has been detected in your printer's engine reading/writing the EEPROM at power-up.
105 Engine EEPROM Missing Error An error has been detected in your printer's Engine
106 Engine Control Error An error has been detected in your printer's Engine Controller.
122 Power Supply Fan Motor Error An error has been detected in your printer's Power Supply Fan Motor.
123 Humidity Sensor An error. has been detected in your printer's Humidity Sensor
124 Temperature Sensor An error has been detected in your printer's Temperature Sensor.
127 Fuser Unit Fan Error An error has been detected in your printer's Fuser Unit Fan Error.
131 LED Head Missing, Color: Yellow When yellow LED head connection cannot be detected
132 LED Head Missing, Color: Magenta When magenta LED head connection cannot be detected

133 LED Head Missing, Color: Cyan When cyan LED head connection cannot be detected.

134 LED Head Missing, Color: Black When black LED head connection cannot be detected.

140 Drum Up/Down, Color: Yellow An error has been detected in your printer's Yellow Drum
141 Drum Up/Down, Color: Magenta An error has been detected in your printer's Magenta Drum.
142 Drum Up/Down, Color: Cyan An error has been detected in your printer's Cyan Drum.
150 Drum Fuse cut NG, Color: Yellow An error has been detected in your printer's Drum Fuse.
152 Drum Fuse cut NG, Color: Cyan An error has been detected in your printer's Drum Fuse.
153 Drum Fuse cut NG, Color: Black An error has been detected in your printer's Drum Fuse.
155 Fuser Unit Fuse cut NG An error has been detected in your printer's Fuser Unit.
154 Belt Unit Fuse cut NG An error has been detected in your printer's Belt Unit.
160 Toner Sensor Error, Color: Yellow An error has been detected in your printer's Toner Sensor.
161 Toner Sensor Error, Color: Magenta An error has been detected in your printer's Toner Sensor.
162 Toner Sensor Error, Color: Cyan An error has been detected in your printer's Toner Sensor.
163 Toner Sensor Error, Color: Black An error has been detected in your printer's Toner Sensor.
170 Upper Thermistor, State: Short An error has been detected in your printer's Upper Thermistor.
171 Upper Thermistor, State: Open Restart the printer. If the problem continues the printer will need to be serviced
172 Upper Heat Temp, State: High An error has been detected in your printer's Upper Heat Temp.

173 Upper Heat Temp, State: Low Turn the printer off to let it cool down, then restart the printer.

181 I/F Error, Loc. Duplex An error has been detected in your printer's Duplexer.
182 I/F Error, Loc. Tray2 An error has been detected in your printer's Tray2.
187 I/F Error, Loc. Control Pnale An error has been detected in your printer's Control Panel.
190 System Memory Overflow An error has been detected in your printer's System Memory Overflow.
191 Page Memory Overflow An error has been detected in your printer's Page Memory Overflow.
200 PU F/W download Check Sum Error Error during PU flash download
201 PU F/W Flash Write Error An error has been detected in your printer's PU F/W Flash Write Error.
202 PU F/W Flash Data Missing An error has been detected in your printer's PU F/W download Check Sum Error.
203 Engine Page Sequences IMAGACK Error An error has been detected in your printer's Engine Page Sequences IMAGACK Error.
204 EnginePageSequences IMGSET Error An error has been detected in your printer's Engine Page Sequences IMGSET Error.
2005 Oki Data Americas, Inc.

OKI C5500n... | Answered on Mar 28, 2018


They probably changed the setting in your operating system. Do you have windows or apple? Beyond that, do you recall if they made this change at the store on the printer itself, or were they tinkering with your PC when they made it monochrome?

OKI Office... | Answered on Mar 13, 2018


There's a small fuse in the drum that blows when it's first powered up after changing the drum. You can emulate a small fuse with an analog VOM set on Amps. With printer OFF, using a light wire like phone wire, connect the VOM to the drum terminals. When you power up, in a few seconds you'll see the VOM needle bounce one way or the other (doesn't matter). The moment you see that, pull the connection from the VOM. You've just impersonated a small fuse blowing. Here's an article on how to make that connection to the drum: http://www.fixya.com/support/t8952601-reset_drum_life_oki_c3400

OKI Office... | Answered on Mar 01, 2018

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