OKI Office Equipment & Supplies - Recent Questions, Troubleshooting & Support

Dot matrix printheads go bad, can be rebuilt, never had great luck cleaning, pins get stuck out.. Also there is a lever that moves the printhead closer or farther from paper. make sure that is in the right position. Usually on top cover may have numbers by the lever such as 1 , 2 , 3 etc

OKI MICROLINE®... | Answered on Oct 24, 2018

Clean the laser scanners

OKI C5650n LED... | Answered on Sep 30, 2018

Switch off.

Open all access panels.

Need a good torch light and the longest pair of tweezers you can find.

Then go hunting? Torch should show small piece of paper up. Be gentle but firm, most likely it might tear again, just keep at it.

When clear, do your self a favour, don't use economy paper, its not worth the hassle, a few pence more, little or no hassle.
Good Luck, rem be gentle!!

OKI B4350 Laser... | Answered on Sep 30, 2018

Have seen this before and its probably used on an extension lead. Although the led on the extension may be lit, there is no power to the actual socket. try plugging straight into a known working wall socket. Have you tried another mains lead?

OKI Office... | Answered on Sep 09, 2018

The only thing in common with both of the printers is the USB cable you are using. Try another one.

OKI Office... | Answered on Sep 09, 2018

413 k toner empty

OKI C5500n... | Answered on Sep 01, 2018

I had a paper jam and removed the jammed papers. The paper jam cleared and then the Fatal Error 980 appeared. OKI C5500 printer

OKI C5100n Laser... | Answered on Aug 17, 2018

The toners that you have bought are most probably not for your country or have the chips missing so the machine cannot identify them correctly. If they have no chips you can remove the old ones and fit them to the new ones. I would just send them back to your supplier and get the correct ones.

OKI Office... | Answered on Aug 04, 2018

231 Is a RFID error. I have seen this a few times and can be caused by rf interference. If you have any electrical device sitting very close (ie router/pc/hub/media centre/microwave etc. This will cause a 231 error.

OKI Office... | Answered on Jul 23, 2018


An error occurred like paper curling to the fuser unit.

OKI Office... | Answered on Jul 17, 2018

You cant find the reset because there is not one. OKI do not use resets to cure errors. Yes a 980 is paper wrapped around the hot or pressure rollers in the fuser. Normally you just take out the fuser and remove the paper and it will start working. However this MUST be done with the power OFF. So it should be a case of just turning it off and removing the jam and refitting the fuser and turning it back on. If the error is still there then alas a new fuser is require to get it going again. You may be able to buy a fuse from suppliers on the net, fit it and that will do the reset without the need of buying a fuser.

OKI Office... | Answered on Jul 15, 2018

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