Office Depot Lands Phones - Recent Questions, Troubleshooting & Support

I now have a .pdf file of the owners manual for this phone system. It took me over a month to get it from the Ativa customer service dept. and 3 calls. BUT I can email it to you if you wish, understand it's a 7MB .pdf file.

New battery or new phone.

You must have caller ID provided by your local phone company for Call ID to work. This is an additional charge on your phone bill.

I would look into the phone manual and find the reset button to reset all back to factory settings.See if this helps. I’m happy to help further over the phone at https://www.6ya.com/expert/zelio_00a80ed57645ccbf

I would tend to say if the unit is not holding a charge and the battery is connected correctly inside the phone, then the battery pack is bad. If the unit is heavily used and is a over a year old then it is possible the battery is bad. If the unit is newer, I would tend to lean with an issue with the base unit that would not be repairable.

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