NetGear PROSAFE - Recent Questions, Troubleshooting & Support

1. Log into the switch management.
2. Click ON the QoS tab and click on the "CoS Global Configuration" on Left and enable QoS
3. Click on Apply at the bottom of the page
4. Then Click on the "CoS Interface Configuration" , Select the interfaces where the voip softphones are in use and make the "default Cos as 5" for those interfaces and click on Apply

NetGear ProSafe... | Answered on Mar 07, 2018

Incorrect patch cables will throttle speed dramatically.

NetGear PROSAFE... | Answered on May 10, 2017

Make sure the one end of the cable goes to Eth/PoE in the transrec and the other end to the DSL port available. But if you going to monitor your network instead using the DSL WebUI then you can connect the transrec directly in to the DSL cable.

NetGear ProSafe... | Answered on Feb 04, 2017

chk if its not geting heatup......

also check for viruses on the network as they also jam the network communication

NetGear ProSafe... | Answered on Oct 03, 2015

The default password is blank (i.e., leave the password field blank).

NetGear ProSafe... | Answered on Mar 04, 2015

Connecting your switch directly to the modem instead of to a router is not a recommended practice. A router has Network Address Translation (NAT) and Stateful Packet Inspection (SPI) which are important built-in security features ( i.e. a firewall). The router also gives priority to certain types of data so that VOIP phone calls ((internet phone service) and streaming media (Netflix, YouTube, etc.) are not interrupted or degraded. As far as I know your switch lacks these features which may then cause problems for some users when the network is busy.

NetGear ProSafe... | Answered on Mar 02, 2015

1. A switch is a dumb device it just transfers data via the ports
2. if you are having slow or dropped data this possibly is due to bandwidth issue.
3. contact your internet service provider to check your speed and you line condition.
4. You didn't say if you were using a router, but if so this could what is call "collision"
5. some switch do this due to speed of the data throughput\.

NETGEAR ProSafe... | Answered on Mar 02, 2015

Yes for sure you can do that.As the connector is RJ45.The only think is that for Thomson you need a cross-wired cable to connect to the netgear JFS524. If netgear do have Uplink port then you can use normal or straight through cable.For more infor Cross-wired cable are use to connect between network devices.

NetGear ProSafe... | Answered on Feb 27, 2015

Power off, wait a couple of minutes (seriously, give it time to discharge) and power back on. If the problem is still there, it's broken - toss it and replace.

Is it just the link lights or is it the ports? If it's just the link lights you could either ignore the problem or open the case and check for a damaged earth.

NetGear ProSafe... | Answered on Feb 21, 2015

I suggest that you factory default the switch in case some security settings or Vlan's/STP have been enabled. Turn off Spanning Tree Protocol (STP) if yiu can access the switch. Check that you ahve no loops in the cabling.

NetGear ProSafe... | Answered on Nov 09, 2014

The reset button only reboots the router. If so equipped, a separate "Factory Defaults" button will revert to (you guessed it) factory defaults.

NetGear PROSAFE... | Answered on Oct 19, 2014

This is odd. Note that "on the same subnet" means the switches need to be within the same physical broadcast domain as your computer.

If a port on one of these switches is configured so that the default VLAN is other than 1, it might prevent the switch from receiving DHCP; I'm not sure if it would prevent Smartwizard from seeing it.

If all else fails, reset the switches' configurations with the "Factory Defaults" button to start over from a known state.

NetGear GS724T... | Answered on Oct 19, 2014

The switch above is an unmanaged switch so no it wont support VLans, sorry

NetGear JGS524F... | Answered on Oct 19, 2014

Not a lot of detail to go on. This is a partially-managed "smart switch", so any number of settings could be causing the slowdown. Or maybe you have a network loop, and without STP (Spanning Tree Protocol) enabled, it is causing packet storms that use up all the available bandwidth.

NetGear ProSafe... | Answered on Oct 19, 2014

Netgear FSM (and GSM) switches have an RS232 serial console port. Connect to that using Hyperterm, PuTTY, Xterm etc. at 9600-8-N-1, and power up the switch. Early in the boot process, it will give you a choice of normal operation, or the boot menu. Select the boot menu before the time runs out (usually a couple seconds), and one of the options will be to reset the switch configuration, including the password.

NetGear ProSafe... | Answered on Oct 19, 2014

You might have used wrong firm ware..??? Possible bricked unit.
Try 30 - 30 - 30.. With power on, hold down reccessed reset button for 30 seconds, still holding button down, pull out power wait 30 secs. STILL holding button, plug in power, continue holding button for 30 more secs and release. power off then on and pray.

NetGear PROSAFE... | Answered on Oct 19, 2014

The link below is from the users manual for the Netgear FSM726t Wireless router.

NetGear ProSafe... | Answered on Oct 19, 2014

First, make sure your switch and PC are in the same broadcast domain/subnet, and that there is a DHCP server in operation.

Second, make sure you are following the "factory reset" procedure correctly (

Third, check your version of Smartwizard Discovery, and download a newer version if one is available. I think the latest version is 2.05.05 (download from

NetGear ProSafe... | Answered on Oct 19, 2014

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