Native Instruments Music - Recent Questions, Troubleshooting & Support


Check you cue level ... it must be at 10oclock position

Native... | Answered on Nov 12, 2016


Make sure your hard-drive is not so full so that some of the drive can be used as cache. Make sure you have enough RAM memory on your motherboard. Use spynomore or Unhackme to make sure you are virus free. If this is a slower older computer you may still have trouble. It's best to always give specs for this type of question... cpu speed, what operating system 64 bit vs 32 bit etc.

Native... | Answered on Oct 15, 2013


That happened to me as well. NI was pretty good about a return and fix, didn't even ask me about the warranty.

Native... | Answered on May 08, 2013


Ugh! the only way to fix this is to dismantle your D-20 to get to the bottom of the key bed. There are rubberized strips under the keys that have pads which make contact (hence, key contacts) in several places with the actual keys. The strips are attached with rubber nibs that snap into place on the base of the key bed. The reason for the lack of sound and/or the millisecond delay is a speck of dust that somehow made its way onto the contact for that key. If you decide to take this task on by yourself, make sure you clean the rubber strips (yeah I'd do all of them while you're in there) completely with canned air and contact cleaner in a dust free environment, and be sure to attach the rubber strips completely to make a dust-free barrier. Once you see the strips, the explanation will make sense. If this sounds overwhelming, take the board to a repair shop and their tech will fix this for you, as they see this issue all the time with velocity-sensitive keyboards. Good Luck!

Music | Answered on Dec 06, 2017


This is a tough one because your LED for the Level Set is Illuminated, meaning that it sees a signal. With that being the case, the signal from the mic is getting from the input jack to the channel strip, but is not passing through to the preamp for that channel. So....either the channel strip is faulty, or the circuit going to the preamp is bad. As the other channels are probably ok, the trouble is most likely in the channel strip for Channel 1. Definitely have this looked at by a tech familiar with Behringer boards. If you can function without that channel, it will be cheaper than the repair, as the design of your board prohibits swapping out channel banks. I wish you luck and success with this issue.

Music | Answered on Dec 06, 2017


If it's made in Korea, then it's presumably from the Samick-factory as it starts with an 'S' Which is used a lot by Samick as serial prefix. You could have a look at: http://samick.wikia.com/wiki/Serial_Numbers
But as Geoff and Scott already said: brand (and model) would really help.

Music | Answered on Dec 03, 2017

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