Muratec Office Equipment & Supplies - Page 2 - Recent Questions, Troubleshooting & Support
Error is a polygon motor lock error. The polygon motor is a motor with a mirror attached to its shaft that bounces the laser onto the drum unit. If you are getting a 0A, you need to have the laser unit replaced.
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on Apr 09, 2017
Printing keeps printing jibberish without a print job
Easiest cause of that problem is printing with wrong driver. If IP's have changed you may be printing with an HP driver or some other brand. If it's not that easy then you may have to clear out everything from memory, which means emptying out several files that are on the OfficeBridge compact card inside. That requires a card reader attached to a PC or laptop. We've never done this without being on the phone with Muratec, making sure we didn't delete the wrong directories from the OB structure. How did it start or happen? Was there a series of lockups? Partially-printed faxes?
on May 24, 2016
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